Pre-Construction & Customer Experience Lead

Nucor Corporation; Waterloo (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

Nucor Corporation in the United States is seeking a leader to build and guide the Pre-Construction team, define roles, and drive career development paths. The role interfaces with Sales, Operations, Engineering, and Technical Services to align customer solutions with business goals.

The position emphasizes customer experience initiatives, budgeting support, value engineering, and constructability reviews, while promoting a culture of speed, reliability, and value in all interactions.

Qualifications

• Minimum Qualifications include five years' experience in estimating, pre-construction, project management, engineering, construction management, or related fields.
• Demonstrated ability to lead and develop teams.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Willing and able to travel as business needs require.

Responsibilities

• Build and develop the Pre-Construction team, establishing clear roles, responsibilities, expectations, and career development paths.
• Manage team workload, resource allocation, and performance to ensure exceptional customer support and responsiveness.
• Provide leadership and accountability for customer experience initiatives across project development, estimating, technical services, and customer support functions.
• Partner closely with Sales, Operations, Engineering, and other functional teams to align Customer Solutions activities with commercial objectives.
• Drive a culture focused on Speed, Expertise, Reliability, Value, and Engagement in all customer interactions.
• Support early project engagement efforts by helping customers with budgeting, technical consultation, value engineering, constructability reviews, and project development.
• Drive continuous improvement in customer experience, value creation, and relationship growth through effective communication, responsiveness, and customer engagement.
• Assist the Sales Manager in leading commercial activities and providing leadership support as needed.

Job description

Nucor Corporation in the United States is seeking a leader to build and guide the Pre-Construction team, define roles, and drive career development paths. The role interfaces with Sales, Operations, Engineering, and Technical Services to align customer solutions with business goals.

The position emphasizes customer experience initiatives, budgeting support, value engineering, and constructability reviews, while promoting a culture of speed, reliability, and value in all interactions.