Pre-Arrival Unit Representative

University of Mississippi Medical Center; Jackson (MS); On-site; USD 22,000 - 32,000; Full time

Job summary

University of Mississippi Medical Center is seeking a Pre-Arrival Unit Representative to verify patient insurance eligibility and obtain authorizations, ensuring timely pre-certifications. You will communicate with patients, insurers, and internal teams, maintain HIPAA confidentiality, and support process improvements in patient access.

The role requires a High School Diploma/GED and at least one year of healthcare experience, with proficient Microsoft Word and Excel skills and strong verbal and

Qualifications

• High school diploma or GED and 1 year healthcare experience.

Responsibilities

• Verify patient insurance eligibility and coverage.
• Maintain strict confidentiality and adhere to HIPAA guidelines.
• Leverage CPT and diagnosis codes to obtain authorizations.
• Obtain approval for services scheduled by external providers.
• Pre-certify services requiring authorization in a timely and efficient manner.
• Pre-certify outpatient procedures when applicable.
• Complete Notification of Admission (NOA) to notify payers of admissions.
• Communicate with patients, insurers, and relevant parties about verification and authorization.
• Provide updates and address questions on work progress with team, leadership, and external departments.

Skills

Confidentiality

Verbal & Written Communication

Professionalism

Organizational Skills

MS Word & Excel basics

Data entry

Education

High School Diploma/GED

Job description

Job Requisition ID

R00054729

Job Category

Clerical and Customer Service

Organization

Rev Cycle - Patient Access PAU

Location/s

Central Billing Office-Clinton

Job Title

Pre-Arrival Unit Representative

Job Summary

The Pre-Arrival Unit Representative plays a crucial role in ensuring seamless patient care by obtaining necessary authorizations and verifying eligibility and coverage. They communicate with internal and external stakeholders, maintain confidentiality, and contribute to process improvement.

Education & Experience

Education And Experience Required

High School Diploma/GED and one (1) year of healthcare experience.

Certifications, Licenses, Or Registration Required

N/A

Knowledge, Skills & Abilities

• Ability to maintain confidentiality.
• Good verbal and written communication skills.
• Maintains professional standards.
• Effective organizational skills.
• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Verify patient insurance eligibility and coverage.
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
• Leverage available information (e.g., CPT codes and diagnosis codes) to obtain authorizations.
• Obtain approval for services scheduled by external providers.
• Pre-certify services requiring authorization in a timely and efficient manner.
• Pre-certify outpatient procedures in a timely manner when applicable.
• Complete Notification of Admission (NOA) promptly to notify relevant payers of patient admissions.
• Communicate with patients, insurers, and relevant parties regarding insurance verification and authorization.
• Provide updates and address questions regarding work progress with team members, leadership, and external departments.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling ,occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time

FLSA Designation/Job Exempt

No

Pay Class

Hourly

FTE %

100

Work Shift

Day

Benefits Eligibility

Grant Funded: No

Job Posting Date

10/23/2026