PRE ACCESS SUPERVISOR

Southwest General; Middleburg Heights (OH); On-site; USD 52,000 - 75,000; Full time

Job summary

Southwest General is seeking a Pre-Access Supervisor to oversee the daily operations of the Pre-Access Management Department, ensuring efficient patient scheduling, pre-registration, insurance verification, and pre-certification processes.

You will provide direct supervision, training, and support to staff, monitor performance, conduct quality audits, and drive process improvements while maintaining regulatory compliance and a positive patient experience.

Qualifications

• Knowledge of medical terminology and payer requirements.
• Experience with insurance verification processes.
• Experience with EHR, patient scheduling, and registration systems.
• Proficiency in Microsoft Office applications is not explicitly required here; focus on relevant healthcare ops.

Responsibilities

• Oversee daily operations of the Pre-Access Management Department.
• Provide supervision, guidance, and training to Pre-Access staff.
• Conduct quality audits and monitor staff performance.
• Identify opportunities for process improvement and enhance patient experience.

Skills

Medical terminology

Third-party payer requirements

Insurance verification processes

EHR

Patient scheduling

Registration systems

Education

High school diploma or GED

Associate or bachelor's degree preferred

Job description

The Pre-Access Supervisor is responsible for overseeing the daily operations of the Pre-Access Management Department, ensuring efficient and accurate patient scheduling, pre-registration, insurance verification, medical necessity checking, and pre-certification processes. This position provides direct supervision, guidance, training, and support to Pre-Access staff to ensure departmental productivity, quality, and customer service standards are achieved. The Pre-Access Supervisor monitors employee performance, conducts quality audits, addresses complex scheduling, registration or pre-certification issues, identifies opportunities for process improvement as well as providing monthly productivity to staff and Manager. Collaborates with departmental and interdepartmental leadership to promote operational efficiency, regulatory compliance, and a positive patient experience.

MINIMUM QUALIFICATIONS

Education:

High school diploma or GED required. Associate or bachelor's degree in healthcare administration, business administration, or a related field preferred.

Required length and type of experience:

Minimum of 4 years of experience in patient registration, patient scheduling, pre-access operations, or a related healthcare field required.

Previous leadership, supervisory, or team lead experience preferred.

Knowledge of medical terminology, third-party payer requirements, managed care insurance plans, and insurance verification processes required.

Experience with electronic health records (EHR), patient scheduling, and registration systems required.

Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Strong organizational, problem-solving, communication, and interpersonal skills.

Ability to prioritize responsibilities, manage multiple tasks, and effectively lead and support staff.

Required licensure, certification or registry:

Certified Healthcare Access Associate (CHAA) or related healthcare certification preferred.