Pre-Access Registration Specialists Bilingual I

Intermountain Health; Juneau (AK); Remote; USD 80,000 - 100,000; Full time

Job summary

Intermountain Health is seeking a Pre-Registration 1 Bilingual specialist. This role involves assisting non-English speaking patients in pre-registration for medical services, verifying insurance, and providing financial transparency in a remote call center setting. Ideal candidates will have strong patient registration skills and bilingual proficiency in Spanish.

Qualifications

• Registration experience in acute care or call center.
• Passing score on language proficiency test.
• Knowledge of HIPAA regulations.

Responsibilities

• Assist patients with pre-registering for appointments.
• Gather patient information and verify insurance coverage.
• Provide cost estimates and payment handling.

Skills

Patient Registration

Insurance

Financial Assistance

Customer Service

Communication

Problem Solving

Computer Literacy

Bi-lingual - Spanish

Education

High School Diploma or demonstrates revenue cycle experience

Tools

Epic

Microsoft Office

Job description

Job Description:

This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming

appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to

assist. They are responsible for gathering important information from patients, verifying insurance coverage, and

providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists

can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare

for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times

and ensure a smooth and seamless experience for patients before they arrive at a hospital.

Essential Functions

• Demonstrates complete understanding and ability to apply registration policies and procedures.

• • Verifies medical insurance eligibility and benefits.

• • Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.

• • Provides cost estimates to patients, and collects payments.

• • Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.

• • Ability to multi-task, set priorities, and manage time effectively.

• • Be responsible for meeting productivity and call center quality measures.

• • Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance

• Skills

• • Patient Registration

• • Insurance • Financial Assistance

• • Medical Records Management

• • Customer Service • Pre-Payment, Payment Handling

• • Communication

• • Office Equipment

• • Computer Literacy

• • Problem Solving

• • Work from home/remote

• • Bi-lingual – Spanish

Physical Requirements:

Minimum Qualifications

• High School Diploma or demonstrates revenue cycle experience

• Demonstrates registration experience, working in an acute care facility, medical office or call center

• Passing score on language proficiency test

• Spanish speaking

• Knowledge of HIPPA regulations

• Excellent computer skills (including Microsoft Office applications)

• Excellent Internet connection

Preferred Qualifications

• Epic experience

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $24.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.