Pre-Access Registration Specialists Bilingual I

Intermountain Healthcare; Boston (MA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading healthcare organization seeks a Bilingual Pre-Registration specialist to assist patients with their registration for medical appointments. This role requires collaboration with team members, effective communication, and the ability to verify insurance coverage. The ideal candidate will be fluent in Spanish and have experience in patient registration within healthcare, providing a seamless registration process for non-English speaking patients.

Benefits

Comprehensive benefits package supporting wellness and engagement

Qualifications

• Fluent in Spanish and passing score on language proficiency test required.
• Registration experience in healthcare settings is essential.
• Knowledge of HIPAA regulations and effective communication skills are necessary.

Responsibilities

• Assist patients with pre-registration for appointments focusing on non-English speaking patients.
• Verify medical insurance eligibility and benefits, explaining co-insurance and costs.
• Collaborate with team members to ensure patient satisfaction through effective communication.

Skills

Patient Registration

Insurance & Financial Assistance

Medical Records Management

Customer Service & Payment Handling

Effective Communication

Problem Solving

Bi-lingual – Spanish

Education

High School Diploma or revenue cycle experience

Tools

Microsoft Office

Job description

**Job Description:**

This Pre-Registration 1 Bilingual role is responsible for assisting patients with pre-registration for upcoming appointments, surgeries, or procedures, focusing on non-English speaking patients they are certified to assist. Responsibilities include gathering important patient information, verifying insurance coverage, and providing financial transparency in a timely manner. Working remotely in a call center setting, these specialists assist patients over the phone, offering a convenient way to prepare for medical appointments. The main goal is to streamline registration, reduce wait times, and ensure a smooth patient experience before hospital arrival.

**Essential Functions:**

1. Demonstrates understanding and application of registration policies and procedures.
2. Verifies medical insurance eligibility and benefits.
3. Explains co-insurance, co-pay, and out-of-pocket responsibilities.
4. Provides cost estimates and collects payments from patients.
5. Collaborates with team members to ensure patient satisfaction through effective communication.
6. Multitasks, prioritizes, and manages time effectively.
7. Meets productivity and quality standards in the call center.
8. Self-resolves technical issues with computer skills.

**Skills:**

• Patient Registration
• Insurance & Financial Assistance
• Medical Records Management
• Customer Service & Payment Handling
• Effective Communication
• Use of Office Equipment & Computer Literacy
• Problem Solving
• Work from home/remote
• Bi-lingual – Spanish

**Physical & Minimum Qualifications:**

• High School Diploma or revenue cycle experience
• Registration experience in healthcare settings
• Passing score on language proficiency test
• Fluent in Spanish
• Knowledge of HIPAA regulations
• Excellent computer skills (Microsoft Office)
• Reliable internet connection

**Preferred Qualifications:**

• Epic experience

**Physical Requirements:**

• Visual acuity for reading information, labels, and monitors
• Effective communication skills for interactions
• Manual dexterity for handling equipment
• Driving requirements if applicable

**Location:**

Peaks Regional Office, Broomfield, Colorado

**Work Hours:**

40 hours/week, hourly rate $18.81 - $24.26, dependent on experience

We offer a comprehensive benefits package supporting wellness, living healthy, and engagement. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We use AI platform HiredScore for application review, ensuring fairness and privacy.

All positions are subject to closure without notice.