Pre-Access Registration Specialist 1 Bilingual

Intermountain Healthcare; Santa Fe (NM); Remote; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider is seeking a Bilingual Pre-Registration Specialist to assist non-English speaking patients with pre-registration for medical appointments. Responsibilities include verifying insurance coverage and providing financial transparency. Candidates must excel in customer service and pass a bilingual proficiency assessment. The position is remote and requires excellent computer skills.

Qualifications

• 2+ years of revenue cycle experience in an acute care or call center environment.
• Must pass a bilingual medical terminology proficiency assessment.
• Knowledge of HIPAA regulations.

Responsibilities

• Assist patients with pre-registration for appointments.
• Verify insurance eligibility and explain patient responsibilities.
• Provide financial transparency and cost estimates to patients.

Skills

Patient Registration

Insurance

Financial Assistance

Customer Service

Bi-lingual - Spanish

Problem Solving

Computer Literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Epic

Job description

Job Description:

This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

Candidates must successfully pass a bilingual medical terminology proficiency assessment as part of the hiring process.

Essential Functions

• Demonstrates complete understanding and ability to apply registration policies and procedures.
• Verifies medical insurance eligibility and benefits.
• Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
• Provides cost estimates to patients, and collects payments.
• Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
• Ability to multi-task, set priorities, and manage time effectively.
• Be responsible for meeting productivity and call center quality measures.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Skills

• Patient Registration
• Insurance
• Financial Assistance
• Medical Records Management
• Customer Service
• Pre-Payment, Payment Handling
• Communication
• Office Equipment
• Computer Literacy
• Problem Solving
• Work from home/remote
• Bi-lingual - Spanish

Minimum Qualifications

• High School Diploma or equivalent or (4) four years of revenue cycle experience
• Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center
• Passing score on language proficiency test
• Spanish speaking
• Knowledge of HIPPA regulations
• Excellent computer skills (including Microsoft Office applications)
• Excellent Internet connection

Preferred Qualifications

• Experience with Epic preferred

Physical Requirements

Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.