Pre-Access Registration Specialist 1 Bilingual

Intermountain Health; Saint Paul (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a Pre-Registration Bilingual Specialist to assist patients with pre-registering for medical appointments. This role involves verifying insurance, providing financial estimates, and ensuring a seamless registration process. Candidates must be fluent in Spanish and meet certain qualifications. The position allows for remote work, offering flexible hours and a competitive hourly rate.

Benefits

Generous benefits package

Flexibility with remote work

Wellness programs

Qualifications

• Minimum of two years of revenue cycle experience in a medical office or call center.
• Bilingual in Spanish required.
• Knowledge of HIPAA regulations.

Responsibilities

• Assist patients with pre-registration for appointments and surgeries.
• Verify medical insurance eligibility and benefits.
• Provide cost estimates to patients and collect payments.

Skills

Patient Registration

Insurance

Financial Assistance

Medical Records Management

Customer Service

Pre-Payment

Communication

Computer Literacy

Problem Solving

Bi-lingual - Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

Epic

Job description

Overview

This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They gather important information from patients, verify insurance coverage, and provide financial transparency in a timely manner. Working remotely in a call center setting, these specialists assist patients over the phone to prepare for their medical appointments, streamline the registration process, reduce wait times and ensure a smooth and seamless experience before arrival at a hospital.

Candidates must successfully pass a bilingual medical terminology proficiency assessment as part of the hiring process.

Essential Functions

• Demonstrates complete understanding and ability to apply registration policies and procedures.

• Verifies medical insurance eligibility and benefits.

• Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.

• Provides cost estimates to patients, and collects payments.

• Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.

• Ability to multi-task, set priorities, and manage time effectively.

• Be responsible for meeting productivity and call center quality measures.

• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Skills

• Patient Registration

• Insurance

• Financial Assistance

• Medical Records Management

• Customer Service

• Pre-Payment, Payment Handling

• Communication

• Office Equipment

• Computer Literacy

• Problem Solving

• Work from home/remote

• Bi-lingual - Spanish

Minimum Qualifications

• High School Diploma or equivalent or four years of revenue cycle experience

• Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center

• Passing score on language proficiency test

• Spanish speaking

• Knowledge of HIPAA regulations

• Excellent computer skills (including Microsoft Office applications)

• Excellent Internet connection

Preferred Qualifications

• Experience with Epic preferred

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

Location

Peaks Regional Office

Work City

Broomfield

Work State

Colorado

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.15 - $27.45

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits).

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.