Pre-Access Registration Specialist 1 Bilingual

Intermountain Health; Boston (MA); Remote; USD 100,000 - 125,000; Full time

Job summary

A Health Organization is seeking a Pre-Registration 1 Bilingual to assist patients in pre-registering for appointments. This role focuses on non-English speaking patients and involves gathering essential information, verifying insurance, and providing financial transparency via remote assistance. Candidates must be proficient in medical terminology and possess strong computer and communication skills. A generous benefits package is included with the role.

Benefits

Comprehensive benefits package

Flexible work environment

Qualifications

• Minimum of two (2) years of revenue cycle experience in an acute care facility, medical office, or call center.
• Passing score on language proficiency test.
• Knowledge of HIPAA regulations.

Responsibilities

• Assist patients with pre-registering for appointments or procedures.
• Gather important information and verify insurance coverage.
• Provide financial transparency in a timely manner.

Skills

Patient Registration

Insurance

Financial Assistance

Medical Records Management

Customer Service

Pre-Payment, Payment Handling

Communication

Computer Literacy

Problem Solving

Bi-lingual - Spanish

Education

High School Diploma or equivalent

Tools

Epic

Microsoft Office applications

Job description

Overview

Job Description: This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

Note: Candidates must successfully pass a bilingual medical terminology proficiency assessment as part of the hiring process.

Essential Functions

• Demonstrates complete understanding and ability to apply registration policies and procedures.
• Verifies medical insurance eligibility and benefits.
• Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
• Provides cost estimates to patients and collects payments.
• Collaborate with other team members to ensure patient satisfaction by effectively communicating, both orally and in writing.
• Ability to multi-task, set priorities, and manage time effectively.
• Be responsible for meeting productivity and call center quality measures.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Skills

• Patient Registration
• Insurance
• Financial Assistance
• Medical Records Management
• Customer Service
• Pre-Payment, Payment Handling
• Communication
• Office Equipment
• Computer Literacy
• Problem Solving
• Work from home/remote
• Bi-lingual - Spanish

Minimum Qualifications

• High School Diploma or equivalent or four years of revenue cycle experience
• Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center
• Passing score on language proficiency test
• Spanish speaking
• Knowledge of HIPAA regulations
• Excellent computer skills (including Microsoft Office applications)
• Excellent Internet connection

Preferred Qualifications

• Experience with Epic preferred

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

Location

Peaks Regional Office

Work City: Broomfield

Work State: Colorado

Schedule

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.15 - $27.45

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits).

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.