Pre-Access Central Scheduler I

Intermountain Healthcare; Broomfield (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health in Colorado is seeking an experienced scheduling specialist to manage patient appointments, registrations, and related administrative duties. You will navigate multiple systems, provide preparation and location details, and verify insurance benefits for patients across several departments.

The role requires handling high call volumes, accurate data entry, and the ability to assist new hires as needed. A focus on service excellence aligns with Intermountain Health values.

Qualifications

• High school diploma or equivalent or 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle experience and/or 2 years of contact center experience.

Responsibilities

• Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department.
• Complete any administrative work that goes along with scheduling the appointment.
• Transcribe any external orders from Physician.
• Handle high call volumes for multiple locations and departments.
• Utilize multiple systems to perform all scheduling functions as needed.
• Provide patients with preparation and location information.
• Input patient data and verify insurance; explain benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating

Multi-Channel Phone Experience

Typing 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High school diploma or equivalent

Tools

None

Job description

Job Description:Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments.Essential FunctionsUtilize multiple systems to perform all scheduling functions as needed.Excellent computer skills with the expectation to self-resolve technical issues with minimal assistanceProviding patients with preparation and location information.Correctly collecting and inputting patient data into the system.Validating patient insurance and explaining benefits as needed.Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.Acting as a mentor for new hires as needed.Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.Performs other duties as assigned.SkillsCustomer Service EtiquetteBasic Medical Insurance KnowledgeIntermediate Computer Operating KnowledgeMulti-Channel Phone Experience30+ WPM Typing SpeedActive ListeningReading ComprehensionCritical ThinkingActive LearningComplex Problem SolvingQualificationsHigh school diploma or equivalent OR (4) years of revenue cycle experience.Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.Physical RequirementsOngoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location:Peaks Regional OfficeWork City:BroomfieldWork State:ColoradoScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$19.29 - $25.61We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.