Pre-Access Central Scheduler I PRN

10700 Revenue Cycle Organization; United States; On-site; USD 40,000 - 53,000; Full time

Job summary

Intermountain Health is seeking a patient scheduling specialist to manage appointment workflows, pre-registration, and data entry across the Peaks Regional Office locations. The role requires strong multi-location coordination and high-volume phone handling to ensure smooth patient experiences.

Responsibilities include verifying insurance, explaining benefits, and providing clear preparation and access information. Team mentorship and adherence to service standards are expected.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Schedule and pre-register patients for appointments and procedures across multiple locations.
• Handle high call volumes and multi-location coordination.
• Validate patient data, verify insurance, and explain benefits as needed.
• Provide preparation and location information to patients.
• Mentor new hires as needed and support team knowledge sharing.
• Adhere to Intermountain Health service behavior standards and policies.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating

Multi-Channel Phone Experience

Typing Speed 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments.

Essential Functions:

Utilize multiple systems to perform all scheduling functions as needed. Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance. Providing patients with preparation and location information. Correctly collecting and inputting patient data into the system. Validating patient insurance and explaining benefits as needed. Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties. Acting as a mentor for new hires as needed. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. Performs other duties as assigned.

Skills:

• Customer Service Etiquette


• Basic Medical Insurance Knowledge


• Intermediate Computer Operating Knowledge


• Multi-Channel Phone Experience


• 30+ WPM Typing Speed


• Active Listening


• Reading Comprehension


• Critical Thinking


• Active Learning


• Complex Problem Solving

Qualifications:

• High school diploma or equivalent OR (4) years of revenue cycle experience.


• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Physical Requirements:

Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office, Work City: Broomfield, Work State: Colorado

Scheduled Weekly Hours:

0

Hourly Rate:

$19.29 - $25.61

Benefits:

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Application & Policies:

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Equal Opportunity:

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

AI Platform:

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Company Overview:

Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Peak Program:

Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

Job Policy:

All positions subject to close without notice.

Thank You:

Thanks for your interest in continuing your career with our team!