Pre-Access Associate

TriHealth; Norwood (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition reimbursement

Paid time off

Retirement plans

Job summary

TriHealth is seeking a Pre Access Associate for the Norwood campus. You will perform hospital-based scheduling and pre-registration in a call-center setting, delivering excellent patient service and guiding patients through insurance benefits and pre-service steps.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to navigate multiple computer systems. A fast-paced environment with a focus on accuracy and patient experience awaits.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of customer service experience in a fast-paced setting.
• Ability to operate multiple computer applications.
• Excellent verbal and written communication skills.
• Typing speed of 35 wpm; medical terminology preferred.

Responsibilities

• Follows regulatory and departmental policies for data collection, patient safety, and pre-service collections.
• Implements scripting with AIDET+P; anticipates customer needs and maintains positive interactions with customers and peers.
• Meets targets for accuracy and minimizing errors.
• Handles inbound/outbound calls, maintains Ready status, and processes registrations per hour; manages Epic work queue.

Skills

Customer Service

Typing 35 wpm

Verbal & written communication

Multi-tasking in call center

Computer applications

Education

High School Diploma or GED

Job description

***Pre Access Associate – Norwood campus*

Make a difference every day as an Pre Access Associate for TriHealth. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment

We offer career growth opportunities, and a comprehensive benefits package!

Location: TriHealth Norwood, 4750 Wesley Ave, Norwood, OH, 45212. https://share.google/1kllHgs3fVHN0iL1l

Work Schedule:

• Full-Time (40 hours weekly)
• No holidays

• Rotating Saturday 8a-12 noon (every 5 weeks, gets weekend differential pay)

  Incentives & Benefits:

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

High School Diploma or GED
1 - 2 years Customer Service
Experience in fast paced, customer-focused environment;

Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 w.p.m
Medical terminology preferred

Job Overview:

Performs Hospital-based Scheduling and Pre-Registration in a call center setting. Provides excellent customer service to our internal and external customers. Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols. Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage. Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre-service collections.

Job Responsibilities:

• Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.
• Follows scripting including consistently using AIDET+P, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers.
• Meets departmental targets for accuracy and avoiding critical errors
• Meets departmental targets for handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue assignments.

Working Conditions:

• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Frequently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community