Practice Telephonic Triage Registered Nurse

TriHealth; EE. UU.; Híbrido; USD 65.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

Descripción de la vacante

TriHealth Physician Practices - Glenway Pediatrics in Cincinnati area is seeking a Practice Telephonic Triage Registered Nurse to provide nursing care via telephonic assessment using clinical protocols, triaging patient needs, and determining disposition.

This full-time role offers a $5,000 sign-on bonus (if eligible), no weekends or on-call, work from home one day per week, and a comprehensive benefits package.

Formación

• Associate's Degree in Nursing required.
• 2–3 years clinical nursing experience required.
• Acute care experience preferred.
• Strong computer skills and proficient in EHRs.
• Ability to type and speak simultaneously.

Responsabilidades

• Provide telephonic triage using approved clinical protocols.
• Assess patient needs and determine disposition and next steps.
• Act as patient/caregiver advocate and liaison with providers/pharmacy/hospital.
• Document interactions clearly and concisely in the system.
• Support efficient, first-call resolution and patient engagement.

Conocimientos

RN Licensure

Clinical Nursing

EHR Proficiency

Communication Skills

Acute Care

Typing & Multitasking

Educación

Associate's Degree in Nursing

Herramientas

Electronic Health Records

Descripción del empleo

Practice Telephonic Triage Registered Nurse

$5,000.00 Sign on Bonus (if eligible)

At TriHealth , we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients.

We offer career growth opportunities , and a comprehensive benefits package.

Location:

TriHealth Physician Practices - Glenway Pediatrics

Work Schedule:

Full - Time (80 hours bi-weekly) Hours are: 5 days per week or 4 ten hour days Can work from home 1 day per week No Weekend, Holiday or On Call Commitment

Benefits:

• TriHealth offers a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

Job Requirements:

• Associate's Degree in Nursing (Required)


• 2 - 3 years Clinical Nursing (Required)


• Acute Care


• Strong Computer Skills


• Ability to type and talk at the same time


• Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences.


• Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required


• Basic Life Support (BLS) Upon Hire Required

Job Overview:

The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Responsibilities:

• Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer-to-peer coaching


• Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensure all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality-of-care activities.


• Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.


• Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and/or specialists documentation/flowsheet. Provides education materials per guidelines.


• Relationship/Culture: Performs activities that maintain specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age-appropriate care when interacting with patients and caregivers.

Working Conditions:

• Bending - Occasionally


• Climbing - Occasionally


• Concentrating - Consistently


• Continuous Learning - Consistently


• Hearing: Conversation - Consistently


• Hearing: Other Sounds - Consistently


• Interpersonal Communication - Consistently


• Kneeling - Occasionally


• Lifting

TriHealth SERVE Standards and ALWAYS Behaviors:

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

• Serve: ALWAYS...
  - Welcome everyone by making eye contact, greeting with a smile, and saying \"hello\"
  - Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  - Refrain from using cell phones for personal reasons in public spaces or patient care areas


• Excel: ALWAYS...
  - Recognize and ta