Practice Support Specialist, Remote

Aledade; Raleigh (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology organization in North Carolina is seeking a Technical Support Specialist to assist customers with complex issues and troubleshoot application problems. This role offers a salary up to $90,000 plus bonuses and equity. Candidates should have a Bachelor's degree and at least four years of relevant experience. The organization promotes a supportive culture and offers flexible work arrangements along with a comprehensive benefits package.

Benefits

Salary up to $90,000 base + bonus + equity

Flexible work schedules

Comprehensive benefits package

21 days of PTO + paid volunteer days

Qualifications

• Minimum of four years of experience in troubleshooting application issues within healthcare settings.
• Strong competency in HL7 and/or ADT, HIPAA X12 837, or CCDA.
• Proficient in SQL and experienced with SFTP and VPN connectivity.

Responsibilities

• Assist customers with complex chat issues that exceed analyst scope.
• Troubleshoot and resolve tickets requiring in-depth technical assistance.
• Manage multiple support issues simultaneously while ensuring timely resolutions.
• Escalate technical issues to higher-level support to enhance efficiency.
• Own and execute project-related tasks under supervision and direction.

Skills

Troubleshooting application issues

SQL

Time management

Proactive problem-solving

Education

Bachelor's Degree in Health Informatics, Information Technology, or related field

Tools

HL7 SIU

ADT

HIPAA X12 837

CCDA

Mirth interface engine

SFTP

VPN connectivity

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary up to $90,000 base + bonus + equity
- Opportunity for career advancement and growth within a leading healthcare technology organization
- Flexible work schedules and the ability to work remotely from anywhere within the U.S.
- Comprehensive benefits package, including health, dental, and vision insurance paid up to 80%
- Robust time-off plan with 21 days of PTO in your first year, plus paid volunteer days and holidays
- Supportive and inclusive company culture focused on public health and innovation

What to Expect (Job Responsibilities):
- Assist customers with complex chat issues that exceed analyst scope
- Troubleshoot and resolve tickets requiring in-depth technical assistance
- Manage multiple support issues simultaneously while ensuring timely resolutions
- Escalate technical issues to higher-level support to enhance efficiency
- Own and execute project-related tasks under supervision and direction

What is Required (Qualifications):
- Minimum of four years of experience in troubleshooting application issues within healthcare settings
- Demonstrated competency in HL7 SIU and/or ADT, HIPAA X12 837, or CCDA
- Proficient in SQL and experienced with SFTP and VPN connectivity
- Strong time management skills and a proactive approach to problem-solving
- Bachelor's Degree in Health Informatics, Information Technology, or a related field

How to Stand Out (Preferred Qualifications):
- Working knowledge of navigating the Mirth interface engine

#HealthcareTechnology #RemoteWork #CareerGrowth #InclusiveCulture #HealthcareInnovation

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