Practice Support Manager

Jefferson Health; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Jefferson Health in Philadelphia seeks a Practice Support Manager to optimize Epic workflows across registration, scheduling, and billing. You will monitor practice Epic queues, generate reports and guide process changes to drive top-decile performance while coordinating with leadership on reimbursement and policy updates.

The role requires expertise in EPIC, strong financial reporting skills, and the ability to train staff on new workflows.

Qualifications

• High school diploma or GED required.
• Preferred bachelor’s degree in Finance or Business Mgmt.
• 5 years related hospital/physician billing experience.
• Strong analytical skills and ability to interpret financial reports.

Responsibilities

• Identify trends and opportunities in Epic workflows for registration, scheduling and billing.
• Monitor practice Epic work queues and KPI performance to achieve top decile results.
• Provide reports, process changes and performance outcomes for assigned practices.
• Oversee EPIC conversions and rundowns; provide workflow training as needed.
• Monitor payer policy changes and assist with operational/system changes; support monthly leadership reviews.

Skills

Epic workflows

Billing & reimbursement

Analytical skills

Microsoft Excel

Microsoft Access

Education

5 years related experience

High School Diploma/GED

Bachelor’s Degree in Finance/Business Mgmt (preferred)

Tools

EPIC system

MS Excel

MS Access

Job description

Practice Support Manager

Responsible for cultivating relationships between leaders, physicians, operations and revenue cycle team. Plays an active role in monitoring payer, legislative and reimbursement guidelines and changes. Provides guidance on system and operations processes to achieve optimal performance.

ESSENTIAL FUNCTIONS

Identifies trends and opportunities in Epic workflows related to registration, scheduling, and billing in Epic. Monitor assigned practice Epic work queues and KPI's. Provide necessary reports, process changes and performance outcomes required to attain top decile performance. Epic super user certification. Oversee conversion process to Epic and legacy system rundown for assigned practices, provide minimal training/review of work flow and work queue operations for assigned practices. Review, audit and troubleshoot processes between PBS and assigned practices. Assist in development of new operational workflows in the Epic system. Monitor all patient billing issues as they relate to assigned practices. Ensure proper completion of issues and patient satisfaction. Identify report and resolve billing errors, compliance issues or reimbursement concerns for assigned practices. Partner with leadership on resolving outstanding appeals. Monitor payer policy and legislative changes and there impact on assigned practices operations. Document, communicate and assist with any required operational or system changes. Meet monthly with practice Chairman/Administration to ensure understanding of current practice financials and any expected impact based on new legislation or policies. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

QUALIFICATIONS

Education - Required High School Diploma/GED or equivalent

Education - Preferred Bachelor’s Degree in Finance, Business Mgmt, or related studies

Experience - Required 5 years related experience

Knowledge, Skills and Abilities - Required Experience in hospital and physician billing and follow-up, coding, reimbursement guidelines, payer policy and health insurance Strong working knowledge/understanding of EPIC, Advanced Microsoft Office (excel , MS Access) Ability to review/interpret financial reports, strong analytical and critical thinking skills, strong understanding of provider's revenue cycle process Strong organizational skills and ability to multi-task. Strong presentation skills and track record presenting to practice/hospital department chairs, executives, etc...

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Thomas Jefferson University

Primary Location

Address 1015 Chestnut Street, Philadelphia, Pennsylvania, United States of America

About the Employer

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here.

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.