Practice Support Central Referrals - Physician Services - Remote

Carilion Clinic; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Carilion Clinic is seeking a full-time administrative support professional for a remote position. The role involves providing customer service support, managing healthcare referrals, and maintaining databases. Candidates should have an Associate degree or equivalent experience, with advanced computer skills and a commitment to quality service.

Benefits

Employer Funded Pension Plan

Flexible Work Arrangements

Remote Work Options

Paid Time Off

Onsite fitness studios

Discounts on childcare

Continued education and training

Qualifications

• Experience in a healthcare practice setting preferred.
• Virginia MLTSS (UAI) Certification required.
• Must maintain certification throughout employment.

Responsibilities

• Provides administrative and customer service support to the department.
• Responsible for communicating with referral sources and processing referrals.
• Maintains databases and files, ensuring confidentiality.

Skills

Advanced computer skills

Excellent communications

Organizational skills

Education

Associate degree or equivalent

Tools

Microsoft Word

Excel

Access

Job description

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Remote, VA, US, -

Employment Status: Full time

Shift: Day

Facility: Remote Position

Requisition Number: 152650

How You’ll Help Transform Healthcare:

Provides administrative and customer service support to the department, administrative staff, QM and clinical staff, to assure quality, efficient and cost effective services.

• Serves as a resource for Senior Director, Unit Directors, Managers, Social Workers, Case Managers and fellow team members. Provides direction, answers questions and resolves concerns including research and resolution of issues and requests ensuring a timely turnaround.
• On front line of referral process with post-acute providersand will be responsible for communicating with referral sources and making sure referrals are processed in a smooth and timely manner
• Post-Acute Referral Center to entire hospital (sending, receiving, and following up on referral) by gathering all appropriate information on the referral and then process appropriate services as needed
• Maintains databases and files, and effectively communicates with the leadership team and staff. Keeps files in a confidential manner.
• Utilizes computer skills to create and maintain databases, spreadsheet files, ensuring accuracy, production and distribution.

What We Require:

Education: Associate degree or equivalent combination of education or equivalent 4 years of experience required.

Experience: Experience in Healthcare practice setting preferred.

Licensure, certification, and/or registration:

Virginia MLTSS (UAI) Certification required to complete orientation and must be maintained throughout employment.

Other Minimum Qualifications: Advanced computer skills with knowledge of a variety of software programs, including Microsoft word, Excel, Access, word processing, spreadsheets and presentation or database software. Excellent communications and organizational skills required.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 152650
Employment Status: Full time
Location: Remote Position
Shift: Day
Shift Details: Monday - Friday 8a-5p
For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.

What matters to you is important to us—like benefits, rewards, and resources to improve your life.Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Carilion Clinic is an equal opportunity employer. We embrace a diverse workforce and provide equal employment opportunities to all qualified candidates without regard to Race, Color, Religion, Sex, National Origin, Protected Veterans status, Disability, Sexual Orientation or Gender Identity. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.