Practice Support Assistant

Jobtome; Wellesley (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health plan

Dental & Vision insurance

401(k) savings plan

Education reimbursement

Employee discounts

Employee assistance program

Voluntary benefits

Job summary

UnitedHealth Group is seeking a Practice Support Assistant in Wellesley, MA. This full-time position is in the OB/GYN department, with a 40-hour work week (Mon-Fri, 8:00 AM–5:00 PM) at 230 Worcester Street.

The role supports scheduling, data reporting, and patient services in a clinical setting. Competitive benefits, paid time off, 401(k), education reimbursement, and other perks accompany the hourly pay range of $16.15–$28.80.

Qualifications

• High School Diploma or GED required.
• 1+ years of administrative experience in a healthcare setting.
• Access to reliable transportation.

Responsibilities

• Serve as a role model and mentor for support staff.
• Assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure data collection and reporting accuracy; handle follow-up and referral tracking
• Deliver exceptional customer service and support patient satisfaction
• Oversee waiting room operations and check-in/check-out processes
• Complete and process FMLA forms and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects
• May float to 3 other practices within approx. 10-minute drive when needed

Skills

Healthcare administration

Customer service

Scheduling

Education

High School Diploma/GED

Tools

Epic EMR

Scheduling software

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position Details:

• Location : 230 Worcester Street, Wellesley, MA 02481
• Department : OB/GYN
• Schedule : Full time, 40 hours/week. Monday through Friday, will work an 8-hr shift between the hours of 8AM - 5PM

Position in this function performs advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting solid patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department.

Primary Responsibilities:

• Serve as a role model and mentor for support staff;
• Assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process FMLA forms and other documentation
• Collaborate with supervisors on coverage and workflow;
• Lead huddles as needed
• Participate in quality improvement initiatives and special projects
• May be asked to float to 3 other practices in the area when needed to provide coverage (approx. 10-minute drive from home site)

What are the reasons to consider working for UnitedHealth Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.

We comply with all minimum wage laws as applicable.

Required Qualifications:

• High School Diploma/GED
• 1+ years of administrative experience in a healthcare setting
• Access to reliable transportation

Preferred Qualifications:

• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.