Practice Supervisor - Crossridge Internal Medicine

Bon Secours Mercy Health; Glen Allen (VA); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Competitive pay and bonuses

403(b) with employer contributions

Tuition assistance and professional发展

Job summary

Bon Secours Mercy Health seeks a Practice Supervisor for Crossridge Internal Medicine to oversee practice operations, staff workflow, and patient care processes. You will support the Practice Administrator in revenue integrity, staff engagement and customer satisfaction outcomes, while ensuring safety and compliance at all times.

The role emphasizes leadership across departments, with a focus on performance metrics and patient experience in a busy internal medicine setting.

Qualifications

• Must have healthcare administrative experience including staff oversight.
• At least 3 years of healthcare experience with 1+ year in an administrative setting.
• 1 year of supervisory experience is required.

Responsibilities

• Oversee overall functioning of the practice and staff workflow.
• Manage patient care tasks with emphasis on safety and professionalism.
• Support revenue integrity, employee engagement and customer satisfaction metrics.
• Promote compliance with hospital, network and practice safety policies.

Skills

Healthcare administration

Supervisory experience

Customer service

Education

High school diploma

BLS Basic Life Support

Job description

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Practice Supervisor – Crossridge Internal Medicine

Job Summary

The Practice Supervisor will assist with overseeing the overall functioning of the practice including management of staff, workflow development, financial performance, provider and staff engagement. The position will support the Practice Administrator as it relates to revenue integrity, employee engagement, building customer relations and customer satisfaction outcomes. The results of this position will be measured by compliance to standards with focus on volume, customer service initiatives, productivity, patient satisfaction scores, results of JC tracers, and employee engagement scores.

Essential Functions

• Performs patient care tasks ensuring accurate, safe, professional care
• Handles all administrative functions related to assigned areas. Accomplish assignments while meeting work quality, quantity, and timeliness expectations
• Assists other members of the team as needed, providing patient care where skilled or certified to assist or assisting clerical staff when the work demands.
• Responds actively and effectively with sensitivity to the needs of internal/external customers while portraying a positive and professional image.
• Supports and promotes practice in efforts in meeting established projects and goals.
• Adheres to hospital, network and practice safety and compliance policies and procedures and demonstrates flexibility in job duties as needed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High school diploma (required)

Coursework in medical terminology and healthcare office (preferred)

Licensure/Certification

BLS Basic Life Support - American Heart Association (Preferred, required within 90 days of hire).

Experience

3 years of recent experience in healthcare with at least one year being in an administrative setting (required)

1 Year Of Supervisory Experience (required) For BSMH

1 year of supervisory experience (preferred) for RSFH

Range

• Minimum: $24.94
• Maximum: $38.68

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi...

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]