Practice Supervisor Manhattan Orthopedic Center

NYU Langone Health; New York (NY); On-site; USD 70,000 - 99,000; Full time

Job summary

NYU Langone Health in Manhattan is hiring a Practice Supervisor for the Orthopedic Center. The role oversees a complex office operation and supports management activities with confidentiality and professional discretion.

Responsibilities include scheduling, EPIC/Cadence changes, staff supervision, and ensuring timely authorizations and communications with patients and providers. This position requires collaboration across leadership and frontline teams to optimize operations.

Qualifications

• Bachelor's Degree required with 2–3 years of office management/supervision experience or equivalent.
• Experience coordinating in fast-paced healthcare office environments preferred.
• Ability to retrieve data and handle confidential information across multiple systems.

Responsibilities

• Ensure office inventory is properly stocked.
• Oversee authorizations for medications and procedures to ensure timely processing.
• Review EPIC in-basket queues, voicemail, and faxes for completion.
• Resolve routine problems independently; escalate complex issues to department leadership.
• Plan and implement office development based on current operations knowledge.
• Coordinate meetings, conferences, seminars, and patient appointments.
• Create and maintain physician schedules in Epic/Cadence.
• Manage phone system to ensure timely responses to calls.
• Supervise staff, including hiring, discipline, and performance evaluations.
• Oversee daily operations including front desk coverage, scheduling, and check-in processes.

Skills

Communication across organization

Office supervision

Education

Bachelor's Degree

Tools

EPIC

Cadence

Cisco Phone Systems

OnBase

Job description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Practice Supervisor - Manhattan, Orthopedic Center. Responsible for supervising and maintaining an efficient office operation and perform responsible administrative oversight of a complex and confidential nature in support of office management activities and various administrative responsibilities. Works under general direction

Job Responsibilities:

• Ensures office inventory is properly stocked
• Oversees authorizations for medications and procedures are done on a timely basis
• Review work queues and EPIC in basket for completion and ensure voicemails and faxes are appropriately handled
• Resolves office problems independently and facilitate solutions; confer with department leadership to resolve more complex situations.
• Assists department leadership in planning and implementing office development based on knowledge of current office operations.
• Coordinates and schedules arrangements for meetings, conferences, seminars and patient appointments.
• Create and maintain physician schedule changes in Epic/Cadence.
• Manages phone system to ensure all calls are managed in a timely manner
• Supervises employees with capacity to hire, terminate, discipline, delegate tasks and complete performance evaluations.
• Oversees day-to-day operations. Oversees front desk coverage, scheduling and registration, and check in process.

Minimum Qualifications:

To qualify you must have a Bachelor's Degree with a minimum of two to three years of experience in office management/supervision or equivalent combination of education and experience.

Preferred Qualifications:

Experience with Infusion scheduling/Surgical Scheduling and the detailed workflow involved. Experience in facilitating and leading initiatives or projects. Extensive competency with varied computer EPIC, Cadence, Cisco Phone Systems, and the ability to retrieve data in OnBase.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $70,481.61 - $99,110.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.