Practice Supervisor, Express Care

Mass General Brigham Medical Group, Inc.; Westwood (MA); On-site; USD 54,000 - 79,000; Full time

Job summary

Mass General Brigham Medical Group, Inc. is seeking a full-time Supervisor for the Westwood Express Care center in Westwood, MA.

You will oversee day-to-day outpatient operations, supervise Medical Assistants, Rad Techs, and front desk staff, and collaborate with the Senior Operations Manager to ensure smooth center performance. The role includes staffing coordination, training, and supervising a diverse team.

Qualifications

• High School Diploma or Equivalent is required.
• Associate's Degree in a related field is preferred.
• Experience in lieu of a degree is not accepted.

Responsibilities

• Recruit, hire, evaluate, train and develop support staff.
• Provide day-to-day supervision and direction to staff.
• Assign work and monitor performance.
• Coordinate managed care/billing functions including referrals, verification, registration, and cash collection.
• Support patient scheduling, wait times, staffing coverage, and follow-up appointments.
• Oversee purchase orders, petty cash, and checks.
• Maintain and order office supplies and equipment.

Skills

Staff supervision

Hiring & training

Scheduling & staffing

Education

High School Diploma or Equivalent

Associate's Degree (related field)

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Express Care, formally known as Urgent Care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 2 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

We are seeking a full-time, 40-hour Supervisor to support our Westwood Express Care center! Our center is located at 90 Brigham Way, Westwood, MA. The Supervisor will report to the Senior Operations Manager and will work in close partnership with them to oversee the operations of the practice, and supervise our team of Medical Assistants, Rad Techs, and front desk staff. To manage staffing and/or center based operational issues, this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed.

Summary

Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.

Essential Functions

• Responsible for recruiting, hiring, evaluating, training and developing support staff.
• Provides day to day supervision and direction to support staff.
• Assigns work and monitors performance.
• Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
• Oversees purchase orders, petty cash and check requests.
• Maintains and orders office supplies and equipment.

On-site presence will be primarily Monday-Friday; however, since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, additional coverage may be requested as needed.

Qualifications

Education

High School Diploma or Equivalent required

Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Experience

• Supervisory experience 0-1 year required.
• Experience working in an academic healthcare environment 2-3 years required.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

90 Brigham Way

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$54,059.20 - $78,686.40/Annual

Grade

6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.