Practice Supervisor - Clinical, Urgent Care Embrey Mill-Full Time

Mary Washington Healthcare Incorporated; Stafford (VA); On-site; USD 35,000 - 49,000; Full time

Job summary

Mary Washington Healthcare seeks a Practice Supervisor - Clinical to support the Practice Manager by supervising day-to-day operations at an assigned physician practice location. This working supervisor engages in clinic operations about 80% of the time, with 20% dedicated to administrative duties, ensuring efficient patient flow and accurate documentation.

You will collaborate with physicians, associates, and leadership to promote access, patient experience, and throughput, uphold iCARE values,

Qualifications

• High school diploma or equivalent required.
• Medical Assistant (MA) certification required; maintain licensure per policy.
• AHA Basic Life Support (BLS) certification required at hire.
• 1–2 years ambulatory practice experience; lead or supervisory experience preferred.
• Knowledge of physician practice clinical operations including patient access, scheduling, documentation, charge capture, and work queue management.
• Strong interpersonal, written, and verbal communication skills.
• Strong time management, organization, and prioritization; able to adapt to changing operational demands.
• Experience with electronic medical records (Epic) and work queue management preferred.
• Demonstrates initiative, accountability, and ability to function as working supervisor.

Responsibilities

• Provide on-site supervision of staff and actively participate in clinic operations to support clinical and patient flow functions.
• Coach, guide, and support clinical staff as on-site resource.
• Manage and approve timecards for assigned staff.
• Assist Practice Manager with payroll, scheduling, orientation, and ongoing staff training.
• Monitor budget and resource use to support cost-effective operations.
• Monitor work queues and ensure no open charts, incomplete documentation, or unresolved issues delaying billing.
• Collaborate with coding, billing, and leadership to reduce charge lag and improve reimbursement outcomes.
• Organize and assign work for Medical Assistants, Technicians, Nurses, and other clinical staff based on volume and needs.
• Monitor patient throughput and clinic schedules for efficient flow and access; address concerns proactively.
• Travel to other clinic locations as needed and maintain flexibility.
• Support policy adherence and regulatory requirements.
• Maintain positive communications with staff, physicians, and customers.
• Support iCARE values and service excellence.
• Maintain office supply inventories.
• Assist with performance improvement and corrective actions with Practice Manager."
• Perform other duties as assigned.

Skills

Ambulatory practice experience

Leadership / supervisory experience

Clinical operations knowledge

Interpersonal communication

Time management

Analytical thinking

Multitasking

Epic EMR

Work queue management

Education

High school diploma or equivalent

Medical Assistant certification

AHA BLS certification

Tools

Microsoft Office

Job description

Start the day excited to make a difference...end the day knowing you did. Come join our team.

Job Summary:

The Practice Supervisor - Clinical supports the Practice Manager by providing on-site supervision of the day-to-day operations of an assigned physician practice location. This role functions as a working supervisor, actively engaged in clinic operations approximately 80% of the time, with 20% dedicated to administrative and supervisory responsibilities. The Supervisor is responsible for ensuring the efficient daily flow of the clinic, supporting clinical and operational functions as needed to maintain access, patient experience, and throughput. This position partners with physicians, Associates, and leadership to promote efficient clinical practice operations, ensure timely documentation and charge capture, and support a high-performing, patient-centered environment aligned with MWHC's iCARE values.

Essential Functions & Responsibilities:

• Provides on-site supervision of staff, while actively participating in clinic operations as needed to support clinical and patient flow functions as needed.
• Serves as an on-site resource, assisting the Practice Manager with coaching, guidance, and support for clinical practice staff.
• Manages and approves timecards for assigned staff.
• Assists the Practice Manager with various payroll processes, staff scheduling and coordination, orientation, and ongoing staff training.
• Assists the Practice Manager with budget monitoring and resource utilization to support cost-effective operations.
• Monitors work queues and ensures no open charts, incomplete documentation, or unresolved issues that could delay billing or claim submission.
• Collaborates with coding, billing, and leadership to reduce charge lag and improve reimbursement outcomes.
• Organizes, prioritizes, and assigns work for Medical Assistants, Technicians, Nurses, and other clinical staff based on volume, acuity, and operational needs.
• Monitors patient throughput and clinic schedules to ensure efficient flow and optimal patient access. Identifies and addresses operational concerns proactively and performs service recovery as needed.
• Supports the development, implementation, and adherence to departmental policies, procedures, and regulatory requirements.
• Establishes effective working relationships and maintains positive communications with staff, physicians, and other customers.
• Reinforces service excellence culture aligned with iCARE values.
• Monitors and maintains office supply inventories.
• Supports performance improvement initiatives and corrective actions in partnership with the Practice Manager as needed.
• May be required to travel to other clinic locations and demonstrate flexibility in supporting clinic operations as needed.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Current Medical Assistant (MA) certification required. Incumbents functioning in a direct patient care role must maintain applicable certification/licensure in accordance with MWHC policy.
• CurrentAmerican Heart Association (AHA) Basic Life Support (BLS)certification required at hire.
• Minimum of one (1) to two (2) years ambulatory practice experience required; prior lead or supervisory experience preferred.
• Demonstrated knowledge of physician practice clinical operations, including patient access, scheduling, documentation, charge capture, and work queue management.
• Strong interpersonal, written, and verbal communication skills, with the ability to interact effectively with patients, providers, leadership, and Associates.
• Strong time management, organization, and prioritization skills with the ability to adapt to changing operational demands.
• Demonstrated analytical thinking and problem-solving skills, including workflow assessment and process improvement.
• Ability to manage multiple responsibilities simultaneously while maintaining attention to detail and professionalism under pressure.
• Working knowledge of standard office software required; experience with electronic medical records (e.g., Epic) and work queue management strongly preferred.
• Demonstrates initiative, accountability, and the ability to function effectively as a working supervisor in both leadership and hands-on roles.

MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.

Required

Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals.

"It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates."

Compensation Pay Range:

$25.42 - $35.59