Practice Supervisor - Administration

Mercy Health; Oregon (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits (medical, denal

403(b) retirement with employer match

Tuition assistance

Employee assistance and mental health

Job summary

Mercy Health—Oregon Clinic is seeking a Practice Supervisor to oversee daily clinic operations, manage staff, develop workflows, and support revenue integrity and patient satisfaction goals.

The role partners with the Practice Administrator to improve service delivery, drive engagement, and ensure compliance with safety and quality standards in a patient‑centered, faith‑based environment.

Qualifications

• 3 years of healthcare experience with at least 1 year in an administrative setting
• 1 year of supervisory experience required
• BLS Basic Life Support (Preferred, required within 90 days)

Responsibilities

• Oversees the overall functioning of the practice including management of staff, workflow development, financial performance, provider and staff engagement
• Supports revenue integrity, employee engagement, customer relations and patient satisfaction outcomes
• Adheres to hospital, network and practice safety and compliance policies and procedures
• Performs patient care tasks and handles all administrative functions related to assigned areas
• Assists team members, provides patient care where skilled or certified, and supports clerical staff as needed
• Responds to internal/external customers with professional image and service orientation
• Promotes practice goals and completes assigned projects

Skills

Staff supervision

Healthcare administration

Customer service

Team collaboration

Patient care

Education

High school diploma

Medical terminology coursework

Healthcare office coursework

Job description

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Practice Supervisor - Oregon Clinic

Job Summary

The Practice Supervisor will assist with overseeing the overall functioning of the practice including management of staff, workflow development, financial performance, provider and staff engagement. The position will support the Practice Administrator as it relates to revenue integrity, employee engagement, building customer relations and customer satisfaction outcomes. The results of this position will be measured by compliance to standards with focus on volume, customer service initiatives, productivity, patient satisfaction scores, results of JC tracers, and employee engagement scores.

Essential Functions

• Performs patient care tasks ensuring accurate, safe, professional care
• Handles all administrative functions related to assigned areas. Accomplish assignments while meeting work quality, quantity, and timeliness expectations
• Assists other members of the team as needed, providing patient care where skilled or certified to assist or assisting clerical staff when the work demands.
• Responds actively and effectively with sensitivity to the needs of internal/external customers while portraying a positive and professional image.
• Supports and promotes practice in efforts in meeting established projects and goals.
• Adheres to hospital, network and practice safety and compliance policies and procedures and demonstrates flexibility in job duties as needed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High school diploma (required)

Coursework in medical terminology and healthcare office (preferred)

Licensure/Certification

BLS Basic Life Support - American Heart Association (Preferred, required within 90 days of hire).

Experience

3 years of recent experience in healthcare with at least one year being in an administrative setting (required)

1 Year Of Supervisory Experience (required) For BSMH

1 year of supervisory experience (preferred) for RSFH

As a Mercy Health associate, you’re part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir...

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]