Practice Supervisor

University Hospitals; Westlake (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

University Hospitals in Westlake, OH is seeking a Practice Supervisor to lead patient care operations across Orthopedic and Podiatry clinics, including travel between offices. You will manage staffing, scheduling, and clinic access to optimize patient flow and outcomes.

The role requires an LPN license or equivalent, 5+ years in physician practice leadership, and strong EMR and scheduling system experience. Travel between UH facilities is expected.

Qualifications

• LPN license is required; 5+ years physician practice leadership or an Associate's degree alternative.
• Minimum 5 years of clinical operations experience.
• Proven ability to recruit, onboard, train and evaluate staff.
• Familiarity with scheduling systems IDX, Athena, Soarian.
• Strong EMR proficiency: AEMR, ImpactMD, ImpactSis; HIPAA/PHI awareness.
• Knowledge of COP/ICD-9/10 is a plus.

Responsibilities

• Lead direct patient care delivery through staffing and patient flow.
• Schedule staff to ensure appropriate coverage based on needs.
• Supervise clinical and clerical staff; recruitment and development.
• Interface with access services and manage clinic patient access/scheduling.
• Add/close clinics as needed and allocate staff accordingly.
• Serve as super user of EMR to ensure chart accuracy; train staff.
• Oversee Kronos timekeeping and payroll processes.
• Approve supplies and reconcile budgets.
• Handle daily deposits for POS staff at multiple locations.
• Address patient complaints.

Skills

Staff leadership

Scheduling systems

Recruitment/onboarding

Clinical operations

Problem solving

Change management

PHI compliance

HIPAA awareness

EMR proficiency

Communication

Timekeeping

Budget reconciliation

EMR systems familiarity

Education

LPN license

Associate's Degree

5+ years leadership experience

Tools

IDX

Athena

Soarian

Job description

Job Description - Practice Supervisor (260007I2)

A Brief Overview

Supervision of patient care and access flow by clinical and clerical staff. Encourages and promotes patient care outcomes and facilitates daily clinical operations.

This position will support Orthopedic and Podiatry offices in Westlake will have travel between offices.

What You Will Do

Provides leadership in the delivery of direct patient care through management of efficient staffing and patient flow.

Responsible for staff scheduling to ensure appropriate coverage based on scheduling needs and clinic utilization.

Directly supervises clinical and clerical staff. Responsible for recruitment, on-boarding, training and development, performance evaluation and performance management.

Interface with access services and manage all aspects of clinic patient access/scheduling.

Based on utilization and provider need, responsible for adding and closing clinics. This includes management of access services and appropriate allocation of clinical staff.

Functions as super user of AEMR to ensure chart management and chart accuracy. Trains staff accordingly.

Serves as Kronos timekeeper, or trains and designates responsibility to team member.

Oversees and approves clinical supply orders. Responsible for budget reconciliation.

Responsible for daily/weekly deposits for POS staff at various locations.

Manages missing charge process for DO sites, including process improvements to ensure UHPS charge targets are achieved.

Responds to patient complaints.

Additional Responsibilities

Performs other duties as assigned.

Complies with all policies and standards.

For specific duties and responsibilities, refer to documentation provided by the department during orientation.

Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education Qualifications

LPN (Required) and

5 or more years of physician practice leadership (in lieu of degree). (Required) or

Associate's Degree (Required)

Experience Qualifications

5+ years Of clinical operations experience (Required)

Skills and Abilities

Independent and well organized (Required proficiency)

Proven problem solving and decision making abilities (Required proficiency)

Demonstrates independent thinking and ability to facilitate change (Required proficiency)

Demonstrates skills in human relations (Required proficiency)

Familiarity with scheduling systems, (IDX, Athena, Soarian) (Required proficiency)

Familiarity and use of an electronic medical record strongly (AEMR, ImpactMD, ImpactSis). (Required proficiency)

Knowledge of COP/ICD-9 codes, ICD-10 a plus (Preferred proficiency)

Computer systems skills in spreadsheets, database and word processing (Required proficiency)

Licenses and Certifications

Advanced Cardiac Life Support (ACLS) (Preferred)