Practice Specialist

Weill Cornell Medicine; New York (NY); On-site; USD 48,000 - 56,000; Full time

Job summary

Weill Cornell Medicine seeks a Practice Specialist for the Upper East Side to manage daily clinical and administrative activities of the practice.

You will implement policies, collect co-pays, supervise staff, and serve as an EMR expert to support clinicians and operations.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree preferred; approximately 3 years related experience in an academic medical center.

Responsibilities

• Oversees daily clinical and administrative activities of the practice.
• Develops and implements procedures to collect co-payments or prior balances at the time of service.
• Coordinates schedules, assignments, evaluations and staff development.
• Serves as a subject matter expert in the electronic medical record system and supports providers/staff.
• Provides orientation and training for new employees on policies and procedures.
• Manages calendars for faculty and coordinates travel, registrations, and memberships.
• Ensures patient forms and staff training fulfill regulatory requirements.
• Handles procurement and reimbursement activities as needed.
• Maintains inventory and assists with office repairs or upgrades when needed.
• Supports patient reception, registration, appointments and care-related activities.

Skills

Communication skills

Interpersonal skills

Customer service

Education

High School Diploma

Bachelor's degree

Tools

EMR system experience

Job description

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Title: Practice Specialist

Location: Upper East Side

Org Unit: Clinical Operations

Work Days

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $35.88 - $41.54

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direction, oversees the daily clinical and administrative activities of the practice

Job Responsibilities

• Assists with developing and implementing practice policies to improve operations and patient care activities.
• Develops and implements procedures to collect co-payments or prior patient balances from patients at the time of service.
• Oversees clinical administrative staff by coordinating schedules, work assignments, evaluations and training and development.
• Serves a subject matter expert in the use of the electronic medical record system. Assists providers and clinical staff in navigating records, trouble shooting issues and improving efficiency.
• Performs the orientation and training of new employees in office policies and procedures.
• Manages administrative and clinical calendars for faculty.
• Coordinates travel arrangements, registrations and professional memberships for faculty.
• Ensures that patient forms are updated as needed.
• Ensures that staff training and certification requirements for regulatory compliance are up to date.
• Responsible for procurement activities related to goods, services, and/or equipment as needed.
• Responsible for disbursement/reimbursement activities as needed.
• Troubleshoots patient and staff issues and refers difficult situations to managers. Escalates to the Human Resources Department as needed.
• Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.
• Ensures that facilities and equipment are in optimal and proper working condition. Coordinates preventative maintenance and repairs as needed. May perform minor repairs if qualified and as needed. May advise on upgrades for performance enhancements.
• Assists with anticipating and arranging for coverage during vacation/sick/personal leave.
• Oversees the maintenance of exam rooms and patient waiting areas.
• Participates in all day-to-day activities of the office by assisting with patient reception, registration, appointments and other patient care related activities.
• Performs other related duties as assigned.

Education

• High School Diploma

Experience

Bachelor's degree is preferred.

Approximately 3 years prior related experience in an academic medical center

Knowledge, Skills And Abilities

• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise \"people skills\".
• Ability to exercise standards of professionalism, including appearance, presentation and demeanor.
• Ability to demonstrate excellent customer service skills in person, via email and on the telephone.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of \"any person, any study.\" No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.