Practice Performance Manager - Fort Myers, FL

UnitedHealthcare; Fort Myers (FL); On-site; USD 73,000 - 130,000; Full time

Benefits offered by this job

75% local travel

Job summary

UnitedHealthcare is seeking a Practice Performance Manager to lead provider performance initiatives and drive quality improvements for Medicare Advantage members. You will work directly with care providers, educate teams, and report on progress across Stars measures and HEDIS, while coordinating resources for education and coaching.

You will travel up to 75% locally to meet providers, implement incentive programs, and develop strategy to maximize STAR ratings and overall care quality.

Qualifications

• 5+ years of healthcare industry experience.
• 1+ year of STARs experience.
• Driver's License and access to reliable transportation.
• Live within or in close proximity to territory (Ft. Myers, FL)

Responsibilities

• Manage provider performance using designated metrics (e.g., 4 STAR gap closure, coding accuracy).
• Build relationships with care providers and deliver education and reporting.
• Travel across assigned territory to discuss UHG tools and programs for Medicare Advantage members.
• Execute provider incentive programs for the health plan.
• Develop provider-specific plans to improve HEDIS performance and outcomes.
• Provide training on Stars measures, Optum tools, and plan systems.
• Lead Stars-focused meetings and coordinate with internal resources for education and consultation.
• Report progress to health plan leadership on performance, gaps, and resource use.
• Collaborate with market leads on plan-sponsored initiatives to close gaps.
• Contribute to department campaigns to improve quality measures and STAR ratings.

Skills

Healthcare experience

STARs experience

Driver's license

Local territory proximity

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This role is responsible for provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy. The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, and to proactively identify performance improvement opportunities through analysis and discussion with subject matter experts.

Primary Responsibilities

• The Practice Performance Manager is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy
• The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results
• Functioning independently, travel across assigned territory to meet with providers to discuss UHG tools and programs focused on improving the quality of care for Medicare Advantage Members
• Execute applicable provider incentive programs for health plan
• Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs
• Develop comprehensive, provider-specific plans to increase their HEDIS performance and improve their outcomes
• Provide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
• Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation. Training will include Stars measures (HEDIS/CAHPS/HOS/med adherence), and Optum program administration, use of plan tools, reports and systems
• Coordinate and lead Stars-specific JOC meetings with provider groups with regular frequency to drive continual process improvement and achieve goals
• Provide reporting to health plan leadership on progress of overall performance, gap closure, and use of virtual administrative resource
• Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
• Provide suggestions and feedback to Optum and health plan
• Work collaboratively with health plan market leads to make providers aware of Plan-sponsored initiatives designed to assist and empower members in closing gaps
• Participate within department campaigns to improve overall quality improvements within measure star ratings or contracts
• Work internally with leadership on adhoc projects, initiatives, and sprints to address measure star ratings and increase overall measure performance
• Create strategy and action plans for targeted provider groups to increase healthcare delivery, star ratings, and maximize on gap closures
• Includes up to 75% local travel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 5+ years of healthcare industry experience
• 1+ year of STARs experience
• Driver's License and access to a reliable transportation
• Live within or in close proximity to territory (Ft. Myers, FL)

Preferred Qualifications

• Experience working for a health plan and/or for a provider's office
• Consulting experience
• Medical Sales experience
• Experience in managed care working with network and provider relations/contracting
• Solid financial analytical background within Medicare Advantage plans (Risk Adjustment/STARS Calculation models)
• Medical/clinical background
• Solid knowledge of electronic medical record systems
• Solid knowledge of the Medicare market
• Knowledge base of clinical standards of care, preventive health, and Stars measures
• Microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, and PowerPoint skills
• Proven solid problem-solving skills
• Proven solid communication and presentation skills
• Proven solid relationship building skills with clinical and non-clinical personnel

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.