Practice Patient Care Coordinator|Gilford Sleep Center Full time

Concord Hospital Health System; Gilford (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Gilford, NH is seeking a full-time Practice Patient Care Coordinator for its Sleep Center. This role involves clerical and data management tasks supporting patient care, ensuring excellent service to patients and their families. The ideal candidate will have a high school diploma, customer service experience, and knowledge of medical office operations. Join a dedicated team committed to providing compassionate care in a supportive environment.

Qualifications

• High School diploma or GED; must pass annual registration competency exam.
• Demonstrated customer service skills; experience interacting with the public, staff, and patients preferred.
• Knowledge of medical office operations including scheduling, registration, electronic medical records.

Responsibilities

• Greet and assist patients; secure signatures and follow policies and procedures.
• Verify insurance and demographic information; educate patients on available resources.
• Coordinate patient care across primary, specialty, and ancillary services.

Skills

Customer service skills

Knowledge of medical office operations

Familiarity with medical terminology

Education

High School diploma or GED

Job description

Practice Patient Care Coordinator | Gilford Sleep Center Full Time

Join to apply for the Practice Patient Care Coordinator | Gilford Sleep Center Full Time role at Concord Hospital Health System.

Position Overview

Located in Gilford, NH, the Sleep Center operates Monday through Friday, 7:30 am to 4:00 pm. Under the supervision of the Practice Administrator/Practice Manager or Assistant Practice Manager, this role involves clerical and data management tasks supporting patient registration, referral coordination, phone management, and other patient care duties. The PCC serves as the primary contact for patients and their families, ensuring timely, efficient, and compassionate customer service.

Minimum Qualifications

• High School diploma or GED; must pass annual registration competency exam.
• Demonstrated customer service skills; experience interacting with the public, staff, and patients preferred.
• Knowledge of medical office operations including scheduling, registration, electronic medical records, billing, coding, referrals, authorizations, payer guidelines, compliance, credentials, and regulatory standards.
• Familiarity with medical terminology is preferred.

Responsibilities

1. Greet and assist patients; secure signatures and follow policies and procedures.
2. Verify insurance and demographic information; educate patients on available resources; reconcile work lists and reports.
3. Coordinate patient care across primary, specialty, and ancillary services.
4. Manage patient information intake and maintain medical records.
5. Handle all incoming calls and inquiries.
6. Schedule, confirm, or reschedule appointments; promote Patient Connect enrollment.
7. Distribute mail, faxes, and electronic communications; educate patients on form completion.
8. Support a patient-centered culture and work both independently and as part of a team on various projects.

Additional Information

Concord Hospital is an Equal Employment Opportunity employer. We provide equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status.

Applicants with disabilities requiring accommodations may contact Human Resources at 603-230-7269.

Physical and Work Environment

The role involves light physical activity, including lifting up to 20 pounds occasionally, and frequent sitting, reaching, and walking. Specific vision abilities include color, depth, and peripheral vision. The environment may expose employees to airborne pathogens, with a moderate noise level.