Practice Operations Coordinator

Children's Healthcare of Atlanta Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an administrative professional to support physician practice operations and management. You will handle scheduling, communications, and reporting to help deliver safe, quality patient care.

Two years of admin or office management experience are required; a relevant degree or healthcare experience is preferred. The role includes ERP/EMR usage and collaboration across departments.

Qualifications

• Two years of experience in administrative or office management role.
• Knowledge of medical terminology preferred.
• Experience in healthcare or physician practice setting is a plus.

Responsibilities

• Coordinate physician practice operations and provide administrative support to management.
• Review and respond to provider/customer inquiries via EPIC in-basket, email, and calls.
• Monitor scheduling, no-show rates, slot utilization, and workflow to improve operations.
• Maintain office supplies and equipment; support revenue cycle functions.

Skills

Verbal and written communication

Typing 45 wpm

Microsoft Office

Customer service

Organizational skills

Education

Associates degree or high school diploma with 3 years related physician practice experience

Tools

EPIC EMR

Windows applications

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

Variable

Shift End Time

Variable

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Coordinates physician practice operations and provides a variety of administrative support to management of the physician practice or clinic. Proactively supports efforts that ensure efficient operations and support the delivery of safe and quality patient care.

Experience

• Two years of experience in administrative or office management role

Preferred Qualifications

• Bachelor’s degree in business, healthcare, or related field
• Knowledge of medical terminology
• Administrative experience in healthcare or physician practice setting
• Knowledge of electronic medical records

Education

• Associates degree or high school diploma with 3 years related physician practice experience

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills
• Demonstrated skill at typing 45 error-free words per minute
• Proficiency in Microsoft Office Suites and other Windows-based applications

Job Responsibilities

• Performs and/or supervises physician practice administrative duties such as payroll, HR processes and paperwork, calendars, scheduling, reports and updating tools.
• Responsible for reviewing, seeking information and timely response for provider/customer support such as but not limited to EPIC in-basket messages, e-mails, phone calls, and other administrative requests.
• Monitors practice/provider operations workflow including no show rates, slot utilization, scheduling disruptions. Demonstrates efforts to enhance process and maximize operations.
• Supports practice by the coordination and maintenance of office supplies/equipment.
• Consistently exhibits appropriate behavior and holds self-accountable to expectations.
• Actively participates in process improvement initiatives to achieve practice or clinic goals.
• Creates standard and adhoc departmental reports by compiling and reviewing information from multiple resources.
• Supports appropriate processes for resource management and revenue cycle functions within the practice. Including but not limited to insurance verification, authorization, coding, charge entry, work queues, denials reduction efforts, payroll, financials, and reports.
• Effectively supports approved small or medium scale projects to enhance operations.
• May coordinate meetings, conferences, and other special events, as required, including identifying needed resources and arranging for required support.
• Maintains provider and resource schedules.
• May perform other department-specific duties and other assignments as appropriate.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1920 Briarcliff Rd NE

Job Family

Practice Operations & Management