Practice Operations Business Partner

The Vertex Companies LLC; Tennessee; On-site; USD 70,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Health and dental insurance

Life insurance

Disability coverage

Paid time off

Job summary

The Vertex Companies, LLC seeks an organized Operations and Administrative Business Partner to support the Visual & Strategic Communications (VSC) practice. You will collaborate with Practice Leadership to run day-to-day operations, coordinate across functions, and ensure timely delivery of client-ready materials.

The role covers budgets, expense management, calendar and travel, Salesforce data integrity, and preparation of proposals and presentations.

Qualifications

• Bachelor’s degree and 5 years of related experience, Master’s degree with 3 years, or 8 years with no degree.
• Proven track record of independent work product production, project management, communication, and coordination with other team members.
• Demonstrated management skills.

Responsibilities

• Manage day-to-day operations of the practice in alignment with strategic objectives.
• Proactively identify issues, coordinate solutions, and ensure follow-through on priorities.
• Collaborate on budgets, expenses, and financial performance against targets.
• Provide administrative support to CDI/ VSC practice leaders and teams.
• Coordinate complex calendars, travel arrangements, and logistics.
• Maintain Salesforce data related to accounts, opportunities, and pipeline with data quality.

Skills

Project management

Communication

Organizational skills

Analytical thinking

Staff supervision

Education

Bachelor's degree + 5 years

Master's degree + 3 years

8 years experience, no degree

Tools

Salesforce

Microsoft Office

Adobe

Job description

Company Description

The Vertex Companies, LLC (Vertex) is a $180M global consulting firm that integrates strategic advisory, project management, and dispute resolution services for organizations facing complex challenges in a world of risk. We embody our core values of embracing lifelong learning, operating with urgency, maximizing value, and driving collaboration to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do and deliver meaningful impact.

Job Description

VERTEX is seeking a highly organized, proactive, and service-oriented Operations and Administrative Business Partner to provide dedicated support to the Visual & Strategic Communications (VSC) practice.

The Business Partner works closely with Practice Leadership to manage the day-to-day business operations of the practice, improve operational effectiveness, support financial and commercial performance, and coordinate activities across functions and geographies. The role serves as a key operational partner to Practice Leadership and as a central point of coordination between the practice and Finance, HR, Marketing, Business Development, IT, Legal, and other corporate functions.

Core Responsibilities

Work Product Creation, Project Management, Coordination with Team Members

• Partner with Practice Leadership to manage the overall operations of the practice and ensure operational priorities align with strategic and business objectives.
• Serve as a primary operational point of contact for Practice Leadership, proactively identifying issues, coordinating solutions, and ensuring follow-through on practice priorities.
• Partner with Practice Leadership and Finance on annual budgets, expense management, resource planning, and ongoing monitoring of financial performance against budget and targets.
• Provide dedicated administrative support to CDI practice leaders and team members.
• Serve as a strategic administrative partner, anticipating needs and proactively managing priorities.
• Assist with time entry, expense reporting, and other administrative processes.
• Coordinate complex calendars, meetings, travel arrangements, and logistics.
• Manage and maintain Salesforce data related to accounts, opportunities, pipeline, and business development activity, with responsibility for data quality, completeness, and reporting accuracy.
• Support proposals, RFQs/RFPs, presentations, and other pursuit activities by coordinating contributors, materials, deadlines, reviews, and final submissions.
• Prepare, format, proofread, and distribute client-ready presentations, reports, correspondence, and other business documents.
• Track deliverables, deadlines, action items, and follow-up activities.
• Coordinate leadership, team, and client meetings, including agenda preparation and meeting logistics.
• Support executive and practice communications, including drafting emails, presentations, and meeting materials.
• Partner with Marketing and Business Development on client initiatives, events, market research, practice materials, and identification of potential growth opportunities.
• Manage or coordinate local office vendors and services, including negotiation of preferred arrangements such as corporate hotel or travel rates where appropriate.
• Coordinate cross-functional activities involving Finance, HR, Business Development, Marketing, IT, and Practice Operations.
• Maintain confidentiality of sensitive client, financial, personnel, and business information.
• Support special projects, strategic initiatives, and business priorities as assigned.
• Build and maintain effective working relationships with internal stakeholders and external partners.
• Serve as a local liaison with HR on employee and workplace matters as appropriate, helping implement company policies and coordinating requirements specific to the local jurisdiction.
• Build strong relationships across corporate functions and act as the connective point between the practice and centralized teams to ensure the practice receives timely, coordinated, and effective support.

Qualifications & Competencies

• Requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree.
• Proven track record of independent work product production, project management, communication, and coordination with other team members
• Demonstrated management skills

Knowledge & Skills

• Experience in providing reliable work product review as assigned
• Able to communicate effectively (written and verbal) with co-workers and Supervisors, and clients, subcontractors, and vendors as assigned
• Able to provide oversight and direction to assigned staff
• Strong communication and organizational skills
• Strong analytical and problem-solving skills
• Demonstrated self-awareness and flexibility in working with a variety of personalities and work styles (colleagues, clients, Assigned Managing Consultant(s))
• Able to handle multiple priorities and perform consistently and positively under high stress conditions
• Knowledge of computer operations and standard software packages (word processing, spreadsheets, Adobe) required

Additional Information

At VERTEX, we invest in top talent with a highly competitive total compensation package designed to reward performance and support long-term success. Total compensation includes a base salary and a performance-based discretionary bonus program. Our comprehensive benefits package offers multiple healthcare and dental plan options, as well as company-paid Life Insurance, Short-Term Disability, and Long-Term Disability coverage- ensuring peace of mind for you and your family. We offer a 401(k) plan with immediate matching and full vesting, empowering employees to build financial security from day one. Additional benefits include Flexible Spending Accounts, a robust Employee Assistance Program, and a suite of exclusive perks that enhance everyday life. At The Vertex Companies, our salary ranges are intentionally designed to support meaningful career growth over time. These ranges allow employees to develop, expand their impact, and increase their earnings as they progress within their job level. A new hire’s starting compensation is determined by their experience, geographical location, scope of the role at the time of hire and Company affordability. Our ranges are structured to reward growth and performance, ensuring there is room for advancement and long-term opportunity.

The Pay Range For This Role Is

• $70,000.00 - $190,000.00 USD annually (Geographical Tier A - Sample Locations: Irvine CA, Middlesex NJ, Tacoma WA, Boston, Alexandria)
• $64,000.00 - $174,000.00 USD annually (Geographical Tier B - Sample Locations - Baltimore, Chicago, Anchorage, Portland)
• $58,000.00 - $158,000.00 USD annually (Geographical Tier C - Sample Locations - Atlanta, Charlotte, Cincinnati, Miami)
• $55,000 - $150,000.00 USD annually (Geographical Tier D - Sample Locations - Mississippi, Mobile AL, Bowling Green KY, Tulsa)

Time away matters - so we provide a generous paid time off program, including vacation, sick time, and paid holidays (with prorated options for eligible part-time employees).