Practice Manager (Wink Optometry)

VSP Vision Care; Calabasas (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive business goals and foster a positive environment. This role involves managing daily operations, ensuring compliance, and delivering outstanding patient care. The ideal candidate will have a strong background in leadership within a business setting, preferably in the optical field. You'll be responsible for developing staff, implementing strategies for growth, and maintaining high standards of customer service. Join a forward-thinking company that values excellence and offers a supportive workplace culture where your contributions can make a significant impact.

Qualifications

• 2+ years of leadership experience in a business-related environment.
• Optical experience preferred with a focus on patient-centric service.

Responsibilities

• Manage daily operations ensuring compliance, efficiency, and patient satisfaction.
• Develop strategies for practice growth and manage staff performance.

Skills

Leadership

Customer Service

Optometric Business Processes

Communication

Staff Development

Financial Analysis

Education

Bachelor's Degree in Related Field

Job description

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

Drive the business by leading, initiating, and managing all practice-level business goals, core values, and vision. Develop a positive and productive environment that ensures premier customer service, customer retention, as well as outstanding quality care to patients.

Essential Functions

1. Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction.
2. Identify strategy for practice growth and execute plans to achieve practice, productivity, and budgeted goals.
3. Manage staff performance, including supervising, coaching, counseling, inspiring, and developing staff.
4. Responsible for interviewing, hiring, and training new staff.
5. Review the practice’s policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties, such as employees and patients.
6. Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings.
7. Analyze financial data, including revenue, expenses, and budgets.
8. Control and manage expenses to budget as it relates to products, inventory, and payroll management.
9. Work on special projects and perform other related duties as assigned or requested.

Job Specifications

Typically has the following skills or abilities:

1. Bachelor’s degree in related field or equivalent experience.
2. Minimum of 2 years of leadership experience in a business-related environment.
3. Optical experience preferred.
4. Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
5. Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
6. Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
7. Ability to provide enthusiastic and concise communication to meet or exceed customer expectations, as well as foster positive staff, doctor, and team relationships.
8. Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.