Practice Manager- Shore Medical Group Breast Center/Plastic Surgery

University of Maryland Medical System; Easton (MD); On-site; Full time

Job summary

Join a forward-thinking healthcare provider as a Practice Manager, where you will lead operational management and ensure quality patient care. This role offers the chance to drive improvements in financial performance while fostering a collaborative environment among staff and physicians. You will oversee daily operations, manage human resources, and implement effective strategies to enhance patient satisfaction and operational efficiency. If you're passionate about healthcare and have strong leadership skills, this is an exciting opportunity to make a significant impact in an esteemed medical group dedicated to serving the community.

Qualifications

• Bachelor's degree preferred or five years of supervisory experience in healthcare.
• Two years of experience in billing, coding, or quality assurance required.

Responsibilities

• Manage operational goals and ensure quality patient care delivery.
• Oversee staff performance, training, and conflict resolution.

Skills

Operations Management

Leadership Skills

Financial Analysis

Conflict Resolution

Customer Service

Communication Skills

Microsoft Office Suite

Education

Bachelor’s Degree in a clinical or administrative field

Five years of supervisory experience in healthcare

Tools

Practice Management Systems

Electronic Health Records

Job description

Practice Manager - Shore Medical Group Breast Center/Plastic Surgery

3 days ago Be among the first 25 applicants

Company Description
At Shore Medical Group, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Job Description

General Summary
Under general direction, the Practice Manager is responsible for the operational management of a single large practice or several small to medium practice sites. The Practice Manager assumes responsibility for ensuring the cost-effective delivery of quality patient care while striving for continued improvement in operating and financial performance. The incumbent will remain abreast of financial and operational growth goals for the department/practice and strategize for continued improvement in operating and financial performance. In conjunction with SRH leadership, the Practice Manager plays a key role in the implementation and enforcement of the practice’s strategic plan(s).

Principal Responsibilities And Tasks

• The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Leadership

• Drives the facility’s operational goals.
• Facilitates communication among physicians, staff, and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.
• Establishes, implements, communicates, and enforces policies and procedures that address daily operations of the practice including communication of any program or policy changes.
• Oversees the maintenance of the facility, assuring a safe, clean, and pleasant environment for patients and staff. Negotiates and manages leases and space issues.
• Works closely with medical staff to make practices more efficient and effective through application of practice management analysis.

Human Resources

• Interviews, selects high-quality candidates, and trains new staff members.
• Appropriately on-boards staff, following EEOC guidelines, background and reference checks, etc.
• Mediates or assists in the mediation of conflicts, differences, and misunderstandings between patients, staff, and physicians. Identifies potential problem areas and proactively addresses issues.
• Manages time reporting and scheduling, including reviews and approval of department staff time cards, using the appropriate timekeeping system, and approves all employee PTO requests.
• Facilitates the functioning of a multi-disciplinary team; promotes staff input into decisions affecting the practice.
• Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times, including backup plans for sick leave and vacation.
• Evaluates and improves staffing and expectations to eliminate and/or reduce backlogs.

Management

• Manages employee performance for direct reports including:
• Provides ongoing feedback and coaching. Completes formal performance reviews. Maintains employee records in the system.
• Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action.
• Recognizes and rewards performance.
• Evaluates and identifies staff development needs and plans and implements training based on those needs.
• Ensures staff is prioritizing work appropriately.

Financial

• Provides input for the development of budget and financial goals. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies.
• Controls utilization of fiscal resources. Evaluates, identifies, and makes recommendations for improving cost-effective delivery of care.
• Identifies equipment requirements for departments; researches and makes recommendations on purchases.
• Interfaces with Revenue Cycle Team for billing and collections agency and oversees charging, coding, and fee tickets/department/practice and plan for continued improvement in operating and financial performance.
• Ensures complete and accurate claims.
• Works collaboratively with the medical leadership to ensure budget and financial goals are met.
• Creates action plans to ensure budget variances are appropriately identified and corrected.

Operations

• Oversees and optimizes the utilization of practice management systems, applications, and electronic records.
• Audits, reviews, and updates policies and procedures.
• Oversees the maintenance of required department records.
• Assists in the collection of statistical data.
• Assures proper functioning of necessary equipment, including preventive maintenance and quality control.
• Maintains CLIA certification and business licenses.
• Performs other duties as assigned.

Qualifications

Education and Experience

• Bachelor’s Degree in a clinical or administrative field preferred.
• Two years' experience in one or all of the following: physician practice billing, coding, quality assurance, and experience in relevant area for assigned department/care center/practice. One year supervisory or two years lead experience also required.
• Five years of supervisory experience in a healthcare setting is accepted in lieu of a bachelor’s degree.

Knowledge, Skills And Abilities

• Strong operations and leadership skills required.
• Ability to analyze satisfaction, financial, and operational data and develop plans for improvement.
• Knowledge of laws and medical terminology relating to the management and operations of physician practices.
• Ability to demonstrate diplomacy in communication and conflict resolution techniques.
• CPT, ICD-9/ICD-10, and HCPCS coding (for care center managers).
• Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership.
• Excellent verbal and written communication skills.
• Ability to implement department policies and procedures and ensure adherence.
• Computer literacy skills required in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent organizational skills.
• Excellent customer service skills.

Additional Information
Traveling required. All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $35.07 - $53.0862
• Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide

Seniority Level: Not Applicable

Employment Type: Full-time

Job Function: Other

Industries: Hospitals and Health Care