Practice Manager - San Pablo

Medical Management International, Inc.; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

401(k) retirement plan

Paid time off

Job summary

Banfield Pet Hospital is seeking a Practice Manager in Jacksonville, FL to oversee day‑to‑day operations, drive business results and lead a team of veterinary professionals. You will collaborate with the chief of staff and field leadership to ensure exceptional client and patient experiences while supporting growth across hospitals.

You will help educate clients on wellness plans, manage budgets, and develop associates through coaching and training, ensuring efficient daily operations and strong

Qualifications

• Bachelor’s degree in business or related discipline preferred, or the equivalent combination of education, training and experience.
• Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.).

Responsibilities

• Interviewing, hiring and developing associates, to evaluating the hospital’s processes, progress and productivity.
• Train associates on educating clients about wellness plans, preventive care, pet health needs and hospital services.
• Educate associates on Banfield guidelines/practices and budgets.
• Schedule associates, coordinate time off and manage continuing education needs.

Skills

People leadership

Organizational skills

Communication

Interpersonal skills

Problem solving

Conflict management

Education

Bachelor's degree in business or related field

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION

In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the highest quality veterinary care. Your medical practice management skills will be put to use to drive business results, and your people leadership skills will come into play as you develop associates and foster an engaging team environment. Along with a team of knowledgeable pet health care experts, you’ll ensure that clients and patients have a positive experience when they visit the hospital. Through a professional relationship with other stakeholders, including the veterinary medical team, field leadership, our corporate headquarters and PetSmart® associates (if applicable), you’ll be helping optimize the growth of both businesses. And since we are committed to your growth, you’ll be able to take advantage of a variety of educational opportunities and resources that support your career path.

Required Education / Licenses

• Bachelor’s degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Required Experience

• Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.).

A Day in the Life of a Banfield Practice Manager

The position of Practice Manager requires a fair amount of versatility. Duties involve everything from interviewing, hiring and developing associates, to evaluating the hospital’s processes, progress and productivity. Our Practice Managers also train associates on how to educate clients about our Optimum Wellness Plans, preventive care, pet health needs and hospital services. You will also be responsible for:

• Educating associates on Banfield guidelines/practices.
• Budgeting and planning for the hospital.
• Supporting daily operations and staff.
• Scheduling associates, coordinating time off and managing continuing education needs.

Commitment Beyond Qualifications

The foundation of our culture and approach to business is known as The Five Principles. They include Quality, Responsibility, Mutuality, Efficiency and Freedom. These are special values we all share at Banfield and hope to integrate into our daily decisions and processes at work. Additionally, our Practice Managers have:

• Strong organizational, communication and interpersonal skills.
• A knack for problem solving.
• Conflict management experience.
• Leadership and analytical know-how.
• Caring for Those Who Care.

Professional Development

We help our Practice Managers take charge of their professional development with the continuing education you’ll want to excel in your career. We also offer a collection of programs geared toward improving competencies by providing:

• Connections to learning experiences.
• Networking opportunities.
• Ways to give back to your community through volunteerism.

Benefits

We prioritize your well‑being and professional growth by offering a comprehensive total rewards package, including health, wellness and financial support for you, your family and pets. The benefits include:

• Comprehensive Medical, Dental and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑Being Resources.
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance (for Eligible Positions).
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Equal Opportunity Statement

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.