PRACTICE MANAGER - PHYSICIAN CLINICS (FT)

Cody Regional Health; Cody (WY); On-site; USD 65,000 - 90,000; Full time

Job summary

Cody Regional Health is seeking a Practice Manager - Physician Clinics to lead and coordinate operations across multiple clinics in Cody, WY. You will supervise staff and providers, collaborate with clinical leadership, and implement policies to improve patient service and efficiency.

This role requires at least 1 year of physician practice management experience, a bachelor’s degree preferred (or equivalent experience), and CRHCP certification.

Qualifications

• Bachelor’s degree preferred or minimum of 2 years equivalent experience.
• Minimum of one year of Physician Practice Management experience required.
• CRHCP certification is required or to be obtained per policy.

Responsibilities

• Lead and supervise assigned staff and clinics to ensure service and operational excellence.
• Coordinate development and implementation of policies and procedures related to customer service.
• Collaborate with Clinic Director and Nursing Director to optimize front office and clinical workflows.
• Manage day-to-day operations of assigned clinics and ensure staffing aligns with volume.
• Participate in audits and quality improvement opportunities.
• Assist in budget development and financial processes with leadership.

Skills

Confidentiality

Interpersonal skills

HR practices

Leadership

Organizational skills

Verbal communication

Written communication

Multi-tasking

Detail oriented

Problem solving

CPT coding

ICD coding

HCPCS knowledge

Education

Bachelor’s degree preferred or minimum of 2 years equivalent experience

Tools

Microsoft Office Suite

Word

Excel

Outlook

Job description

PRACTICE MANAGER - PHYSICIAN CLINICS (FT)

Cody Regional Health · CLINIC ADMIN - CLINIC DIRECTOR ACCESS

Cody , WY

Administration

Full Time (80 pp) , Days

JOB SUMMARY
The Practice Manager provides leadership in planning, guiding and coordinating practice operations for all assigned clinics, inclusive of Rural Health Clinics (RHCs). Maintains focus on service and operational excellence. The primary responsibilities of this position are supervision of all practice staff and providers, fostering cohesion among the practices, managing and coordinating the development and implementation of policies and procedures as they relate to customer service. The Practice Manager will work closely with the Physician Clinic Director and the Clinical Nursing Director to optimize front office and clinical workflows.

JOB REQUIREMENTS
Bachelor’s degree preferred or minimum of 2 years equivalent experience.

EXPERIENCE
Minimum of one year of Physician Practice Management experience required.

SKILLS

• Must possess a high degree of confidentiality in all matters with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Must have professional rapport and strong interpersonal skills with the ability to communicate with staff and the public in a friendly, courteous and helpful manner.
• Management experience necessary along with a knowledge of HR practices.
• Must have excellent organizational skills with the ability to multi-task.
• Must have excellent verbal and written communication skills.
• Strong computer and keyboarding skills.
• Must be proficient in the use of Microsoft Office Suite products knowledge including Word, Excel and Outlook.
• Ability to learn new computer software applications.
• Must have working knowledge of clinical CPT, ICD and HCPCS codes.
• Capable of sound business practices that reflect well on the clinics.
• Must have critical thinking skills.
• Must have knowledge of medical terminology.
• Detail oriented.

REQUIRED CERTIFICATIONS
Obtain and maintain Certified Rural Health Clinic Professional (CRHCP) certification with the timeline to be set by the Physician Clinics Director if accountable for Rural Health Clinics.

ESSENTIAL FUNCTIONS

• Responsible for management of assigned staff including interviewing and hiring, scheduling, performance evaluation, training, counseling and disciplinary action.
• Responsible for day-to-day operations of the assigned clinics.
• Development of clinic policies and procedures in conjunction with the Physician Clinic Director and Clinic Nursing Director.
• Identify continuous quality improvement opportunities for assigned practices. Implement and monitor changes for updates as necessary.
• In collaboration with the Director of Revenue Cycle, will monitor and capitalize on billing/coding, documentation, and compliance-based opportunities.
• Hold monthly clinic office staff meetings that facilitate communication, engagement, and process improvement.
• Ensure all staff are cross trained to cover multiple clinics as needed to ensure proper clinic staffing based upon volume.
• Adjust staffing support to ensure staffing levels at each clinic match productivity standards and patient needs. Assures adequate provider coverage to always meet patient needs.
• Work with the Clinical Nursing Director to ensure quality metrics are achieved for various government or payer programs.
• Review EHR workflows and work queues to ensure staff are competent and work is completed timely on behalf of patients.
• Perform and complete administrative and clinical onboarding/orientation with new staff and providers to promote engagement and productivity.
• Participates in audits/surveys to ensure compliance and minimize operational risk.
• Support staff and provide back-up coverage within scope during staff shortages.
• Assign duties and supervise and coordinate the activity of practice personnel. Ensure proper staffing and distribution of assignments to accomplish required tasks.
• In collaboration with medical staff and human resources, ensure that licensure and certification of staff is current and that training sessions are scheduled as required.
• In collaboration with clinic administration will be responsible for clinical certification such as for laboratory and that equipment is properly maintained and meeting regulatory guidelines as necessary.
• Responsible for practice schedule management, inclusive of staff and provider templates.
• Assist staff with incident, accident and error forms, as necessary. Collaborate with the Physician Clinic Director and Clinical Nursing Director for appropriate follow-up.
• Conduct performance evaluations for staff at intervals specified in the personnel policy, or as necessary. Assist in determining employees’ professional goals and recommend ways to attain them as necessary.
• Assume timecard management duties for all assigned clinical staff in the time and attendance system. Approve vacations, overtime, excused absences, personal days, and PTO/EIB use. Assist in payroll information regarding new employees, changes in employee rate or positions, and hours worked.
• Assure that clinical supplies, medication stocks, and office supplies are maintained, rotated and replaced as used. Oversee the requisitioning process for clinical supplies.
• Maintain clinical knowledge by actively being involved in clinical activities within the clinical departments. This may include working within clinical departments or shadowing employees within departments to keep current with clinical practices.

SECONDARY DUTIES

• Utilize formal and informal recognition resources to recognize staff and provider accomplishments.
• Attend in-service and training sessions as they become available to stay current in knowledge of position.
• Collaborate with Clinic Administration in developing a yearly budget.
• Attend and participate in meetings, classes, committees, or workshops as requested by Clinic Administration.
• Participate in community activities designed to promote CRH and community health and education as necessary.