Practice Manager- Outpatient

Generations Behavioral Health Inc.; Warrensville Heights (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Generations Behavioral Health Inc. in Warrensville Heights, OH is seeking a Practice Manager to oversee the outpatient behavioral health practice’s administration, operations, and finances.

You will supervise staff, collaborate with psychiatrists and therapists, and drive patient-centered service delivery while ensuring regulatory compliance and quality outcomes. The role requires strong leadership, budgeting, and data reporting capabilities, with a focus on efficient daily operations, excellent

Qualifications

• Bachelor’s degree in a related field is required; Master’s preferred.
• OH licensed clinician preferred (MSW/LISW/MSN/MBA, etc.).
• Strong leadership, communication, and writing skills essential.

Responsibilities

• Oversee administrative, operational, and financial management of the outpatient practice.
• Supervise staff including Office Coordinator & Program Therapists.
• Collaborate with psychiatrists, psychologists, therapists, social workers, and support staff to deliver services.
• Ensure regulatory compliance and ethical business conduct.
• Develop and implement program systems and reporting to support organizational goals.

Skills

Leadership

Communication

Teamwork

Adaptability

Organization

Billing systems knowledge

Practice management

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Psychology, Social Work or related field

Master’s degree preferred

OH Licensed clinician (MSW, LISW, MSN, MBA, etc.), preferred

Tools

Practice management software

Billing software

Data reporting tools

Job description

• JOB SUMMARY: The PRACTICE MANAGER is responsible for the overall administrative, operational, and financial management of the GBH Outpatient behavioral health practice, serving specified client population of all ages. This role ensures efficient daily operations, exceptional patient experience, compliance with regulatory requirements, staff supervision, and achievement of organizational goals.
• The PRACTICE MANAGER works closely with psychiatrists, psychologists, therapists, social workers, and support staff to deliver high-quality, patient-centered behavioral health services. Assume personal responsibility to comply with Federal, State and local laws governing business conduct, conducts business in ethical and trustworthy manner and displays the qualities characteristics of a professional at all times when dealing with patients, visitors, physicians, volunteers, employees/co-workers, etc. SUPERVISORY RESPONSIBILITY: OP Office Coordinator & Program Therapists POSITION QUALIFICATIONS: EDUCATION/LICENSURE:
• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Psychology, Social Work or related field required. Master’s degree preferred.
  • OH Licensed clinician, (MSW, LISW, MSN, MBA, etc.), preferred
• Ability to organize, set priorities, work independently, and work well with a diverse group of people is essential.
  • Ability to work effectively as a team member with a strong collaborative management style.
• Must be adaptable with ability to work effectively with all levels of personnel.
• EXPERIENCE:
  • Minimum of three (3)-five (5) years’ experience of healthcare practice management, managing Clinic operations, outpatient department of a hospital, or physician group practice.
• Behavioral health, mental health, psychiatry, or substance use treatment experience required.
• Prior experience in initiation/startup of programming for outpatient services (therapies, IOP, alternate methods, etc.).
• Strong demonstrated ability with solid practical experience to design and implement program systems and data reporting.
  • Experience in managing staff, budgets, and operational workflows.
  • Good working knowledge of billing programs, use of state-of-the-art practice management systems.
• Knowledge of behavioral health regulations, insurance reimbursement, and compliance requirements.
• ADDITIONAL SKILLS/COMPETIENCIES:
• Strong knowledge of programming, various groups, IOP, alternate therapies, etc.
• Excellent leadership abilities with demonstrated communication and writing skills are essential for this position.