Practice Manager, Operations Manager

Expert Care; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Growth opportunity

Fast-paced, high-end environment

Job summary

Expert Care in New York, NY is seeking an experienced Practice Manager / Operations Manager to oversee daily operations for a busy mental health + med spa / wellness clinic. You will coordinate scheduling, patient flow, and staff coverage to ensure smooth, compliant service.

This role requires 3+ years in healthcare management, strong leadership, EMR/CRM experience, and the ability to drive KPIs, billing processes, and a high-end client experience.

Qualifications

• 3+ years of healthcare or med spa management experience.
• Strong leadership and organizational skills.
• Experience with EMR/CRM systems.
• Ability to manage staff, operations, and performance metrics.

Responsibilities

• Manage daily operations (scheduling, patient flow, staff coverage).
• Supervise front desk, medical assistants, and support staff.
• Handle hiring, training, and performance management.
• Track KPIs (revenue, retention, utilization).
• Oversee billing, payments, and basic financials.
• Ensure compliance (HIPAA, OSHA, NY regulations).
• Maintain strong client experience and resolve issues.
• Manage EMR, CRM, scheduling, and clinic systems.

Skills

Leadership

Operations management

Staff management

KPI analysis

HIPAA compliance

Tools

EMR/CRM systems

Job description

Practice Manager / Operations Manager

Job Summary

Hiring an experienced Practice Manager to oversee daily operations for a busy mental health + med spa / wellness clinic.

Responsibilities

• Manage daily operations (scheduling, patient flow, staff coverage)
• Supervise front desk, medical assistants, and support staff
• Handle hiring, training, and performance management
• Track KPIs (revenue, retention, utilization)
• Oversee billing, payments, and basic financials
• Ensure compliance (HIPAA, OSHA, NY regulations)
• Maintain strong client experience and resolve issues
• Manage EMR, CRM, scheduling, and clinic systems

Requirements

• 3+ years of healthcare or med spa management experience
• Strong leadership and organizational skills
• Experience with EMR/CRM systems
• Ability to manage staff, operations, and performance metrics

Nice to Have

• Med spa, dermatology, or wellness experience
• Experience with memberships or sales
• Bilingual (English/Spanish)

What We Offer

• Competitive pay + bonuses
• Growth opportunity
• Fast-paced, high-end environment