Practice Manager of Operations

Heartland Dental; Riverview (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings

Paid Holidays

PTO

Continuing Education

Mentorship Network

Advanced dental technology

Job summary

Pavilion Crossing Dental Care is seeking a Practice Manager of Operations to join our team. You will partner with the Doctor to guide and support the team, ensuring exceptional patient care and business performance.

Key responsibilities include driving PMO training, setting annual goals, and leading weekly meetings and daily huddles to sustain alignment and growth. Healthcare leadership and a focus on patient experience are essential to success.

Qualifications

• Associate’s or Bachelor’s degree or 3–5 years of leadership experience in a professional setting.
• Strong communication, leadership, coaching, and conflict-resolution skills.
• Ability to analyze processes, identify problems and develop effective solutions.

Responsibilities

• Prioritize and complete PMO training to develop technical, commitment and leadership skills.
• Develop annual top 10 business goals and personal development goals for team.
• Align Doctor and team goals through servant leadership and regular touchpoints.
• Attend leadership training sessions every 18–24 months.
• Support Doctor-led, hygiene-driven operations with regular meetings and huddles.
• Onboard and grow team members by partnering with recruiting and support offices.

Skills

Leadership

Communication

Coaching

Conflict Resolution

Analytical Thinking

Education

Associate’s or Bachelor’s degree

Tools

Dentrix or other dental software

Job description

Pavilion Crossing Dental Care is looking for a Practice Manager of Operations to join our team.

As a Practice Manager of Operations, you will serve as a valued business partner to the Doctor, guiding and supporting the team to ensure best patient care.

Responsibilities

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Attend Bell Leadership Training every 18-24 months.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals.
• Create alignment with doctor through daily one-on-ones, morning huddles and weekly touch points discussing communication, connection and support needed.
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals.
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs.
• Understand the benefits and metrics of DMP and help Doctor to monitor progress.
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.

Benefits

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off).
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors.
• Access to an expansive network of mentors and networking opportunities.
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care.

Minimum Qualifications

• Associate’s or Bachelor's degree or 3-5 years of leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved).
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.