Practice Manager - OBGYN

Bjc-Healthcare; Creve Coeur (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, life benefits

Disability insurance

401(k) with company match

Tuition assistance

Learning and development programs

Flexible Spending Accounts

Paid time off

Adoption assistance

Job summary

BJC Medical Group seeks an experienced Practice Manager to lead operations across three departments, six locations, twenty staff and nine providers. This role drives operational excellence, staff development, and an exceptional patient experience, with travel between sites required.

You will oversee payroll, scheduling, onboarding, budgeting, and billing, while optimizing CIS workflows (Epic). Collaboration with providers and leadership is essential to achieve goals and sustain patient

Qualifications

• Lead daily operations across multiple practice locations
• Manage payroll, scheduling, staffing, and employee training
• Support staff development and patient experience
• Oversee billing, coding, insurance processes, supply chain, and inventory management
• Utilize Epic and CIS to optimize workflows

Responsibilities

• Manages onboarding and hiring, training, workload management & performance evaluations.
• Develops staffing, revenue and expense budgets.
• Responds to patient complaints and engages in service recovery; monitors patient satisfaction.
• Leads and collaborates with staff to ensure a cohesive and productive workforce.
• Leads daily huddles and rounds for patient flow; escalates issues via established processes.

Skills

Staff management

Operations management

Healthcare administration

Communication

Team leadership

Education

Bachelor's Degree

High School Diploma or GED

Tools

Epic

Billing software

Job description

Additional Information About the Role

We're seeking an experienced Practice Manager to lead operations across 3 departments, 6 locations, 20 staff members, and 9 providers. This role is responsible for driving operational excellence, supporting staff development, and ensuring an exceptional patient experience. Travel between locations is required.

Key Responsibilities

• Lead daily operations across multiple practice locations


• Manage payroll, scheduling, staffing, and employee training


• Foster a culture of accountability, trust, and teamwork


• Support practice development, operational improvement, and patient satisfaction


• Oversee billing, coding, insurance processes, supply chain, and inventory management


• Utilize Epic and other clinical information systems (CIS) to optimize workflows


• Partner with providers and leadership to achieve practice goals

If you are a collaborative healthcare leader with OBGYN experience, who thrives in a multi-site environment and is passionate about developing teams and improving patient care, we'd love to hear from you.

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.


• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.


• Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.


• Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and elevate issues as appropriate.


• Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• < 2 years

Preferred Requirements

Education

• Bachelor's Degree

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date


• Disability insurance* paid for by BJC


• Annual 4% BJC Automatic Retirement Contribution


• 401(k) plan with BJC match


• Tuition Assistance available on first day


• BJC Institute for Learning and Development


• Health Care and Dependent Care Flexible Spending Accounts


• Paid Time Off benefit combines vacation, sick days, holidays and personal time


• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer