Practice Manager III - OB/GYN

Confluence Health; Wenatchee (WA); On-site; USD 56,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSAs/FSA

Paid time off

Retirement plans

Life Insurance

Long-Term Disability

Tuition Reimbursement

Employee Assistance

Adoption Assistance

Shift differential

Job summary

Confluence Health in Washington state seeks a seasoned Practice Manager 3 to lead administrative operations for multiple practice areas. You will oversee day-to-day activities, mentor staff, and coordinate with physician leaders to meet quality, performance, and production standards.

The role requires substantial leadership across multi-site operations and a strong focus on staff development, scheduling, and budget management, with at least 4 years of healthcare leadership experience.

Qualifications

• Verbal and written communication skills are essential.
• Must have strong computer skills related to Windows and MS Office.
• EMR experience, specifically EPIC, is desired.
• Healthcare industry experience is required.
• Demonstrated cross-functional leadership is a plus.

Responsibilities

• Develops and maintains positive relationships with employees, providers, and management staff.
• Oversees scheduling and overtime management; approves timecards.
• Leads staff meetings and oversees performance management processes.
• Mentors and supervises Practice Manager I/II as needed.
• Manages department budgets and monitors monthly status.
• Ensures adherence to department goals, policies, and procedures.

Skills

Verbal and written communication

Windows & MS Office

Healthcare knowledge

Leadership

EMR familiarity

Education

2-year degree with healthcare experience

Leadership experience (6 years)

Tools

EPIC EMR

Job description

Salary Range

$40.87 - $72.27

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Benefits

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

Summary

This is a mid to upper management position, with proven leadership experience, reporting directly to a Service Line Director. The Practice Manager 3, with minimal direction of the Director, is responsible for managing all functions of the assigned practice areas. This includes coordination of day-to-day operations, providing leadership, setting goals, and decision making that assures quality, performance and production standards are maintained. The Practice Manager 3 may mentor or be the supervisor for a Practice Manager 1 or 2. This position requires oversight of staff and close liaison and partnership with physician leaders. Specific area of operations may be multi-site and multi-practice, with number of direct reports generally greater than 35 and more than 10 physicians.

Position Reports To:Service Line Director

Essential Functions

1. Develops and maintains positive relationships with employees, providers, and management staff.
2. Promotes a positive image of each practice area.
3. Responsible for scheduling and the management of overtime. Utilizes time-keeping systems to approve timecards.
4. Communicates or implements employee recognition and engagement activities and programs.
5. Supervision and coaching of front office and clinical staff.
6. Responsible for performance management process.
7. Lead regular staff or provider meetings.
8. Solve employee work-related concerns and helping employees perform to their potential. May involve mentorship or direct supervision of Practice Manager I position.
9. Work with Human Resources regarding progressive discipline of employees.
10. Determine optimal staffing, with development of job descriptions, recruitment and hiring of staff or providers.
11. Creates department goals, objectives and operational policies and procedures.
12. Frequent management and tracking of metrics or dashboard.
13. Manages the budget process and monitors monthly status.
14. Required to maintain active Basic Life Support (CPR) certification.
15. Performs other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• 2-year degree with 4 years recent/relevant (healthcare) experience or 6 years recent/relevant experience and 2 years of relevant leadership experience.
• Must have demonstrated excellent verbal and written communication skills.
• Must possess strong computer skills related to Windows and MS Office.

Desired:

• Master's Degree in Business or related field.
• EMR experience, specifically EPIC.
• Healthcare experience.
• Must have demonstrated working experience building successful cross-functional relationships; must have knowledge and experience in problem solving and conflict resolution.
• Clinical licensure.
• Certified Physician Practice Manager (CPPM®) or Clinical certification related to physician practice specialty.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

• Walking – F
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - F
• Twisting/Turning - F
• Repetitive Movement - F

Working Conditions:

• Moderate amount of time requirements outside normal working hours. Travel to CH campuses on a regular basis.

Job Classification:

• FLSA:Exempt
• Hourly/Salary: Salary

Physical Exposures For This Position:

• Unprotected Heights – No
• Heat – No
• Cold – No
• Mechanical Hazards – No
• Hazardous Substances – No
• Blood Borne Pathogens Exposure Potential –Yes
• Lighting – No
• Noise – No
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – Yes