Practice Manager II - Pulmonary - Full Time

20 Elliot Hospital of the City of Manchester; Manchester (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Short-term disability

Long-term disability

Life insurance

403(b) Retirement Savings Plan

Tuition Reimbursement

Competitive pay

Job summary

Elliot Pulmonary Medicine at Rivers Edge in Manchester, NH, seeks an experienced Practice Manager to lead our pulmonary service line, including Pulmonary Medicine, Rehabilitation, and PFT services. This role focuses on operational excellence, staff development, and delivering outstanding patient experiences across multiple sites.

The ideal candidate will drive efficient clinic operations, optimize scheduling, manage budgets, and collaborate with clinical leadership to implement new technologies

Qualifications

• Bachelor's Degree strongly preferred or equivalent experience.
• Minimum of 3–5 years of supervisory experience in practice management of multiple locations.
• Experience leading a multidisciplinary team and improving patient care processes.

Responsibilities

• Oversees daily administrative operations of pulmonary service lines including patient interactions, scheduling, and Epic utilization.
• Partner with Nursing Manager and Medical Directors to oversee clinic flow, staffing, and access.
• Create and adjust provider schedules to maximize productivity and access.
• Monitor KPIs such as collections, denial rates, and patient throughput.
• Develop and implement provider performance reviews and staff training programs.
• Support budget development, expense control, and financial performance across locations.
• Drive quality improvement initiatives and adoption of new care models.
• Coordinate operations across multiple locations and ensure HIPAA and safety compliance.

Skills

Leadership

Healthcare operations

Staff development

Epic software

Budgeting

Patient experience

Quality improvement

Education

Bachelor's Degree

Tools

Epic

Job description

Come work at the best place to give and receive care!

Job Description: Join one of Southern New Hampshire's most established and respected pulmonary practices at Elliot Pulmonary Medicine, located at the beautiful Rivers Edge campus in Manchester, NH. We are seeking an experienced, dynamic, and patient-focused Practice Manager to lead our comprehensive pulmonary service line, overseeing Pulmonary Medicine, Pulmonary Rehabilitation, and Pulmonary Function Testing services.

Why Join Us?

At Elliot Pulmonary Medicine, you'll be part of a highly skilled team committed to clinical excellence, innovation, and compassionate care. Our Rivers Edge location offers a collaborative environment where leadership is valued, employee growth is encouraged, and every team member plays an important role in advancing the health of our community.

Position Summary

Monday through Friday, days. Must be able to work additional hours as required to respond to the demands of the position. This key leadership role is responsible for driving operational excellence, fostering a culture of exceptional patient care, and supporting a multidisciplinary team dedicated to improving the lives of patients with complex respiratory conditions. The ideal candidate is a collaborative leader with a passion for healthcare operations, staff development, and delivering outstanding patient experience. This is an exciting opportunity to make a meaningful impact within a growing specialty practice while helping shape the future of pulmonary care at Elliot Health System.

Primary duties and Responsibilities

Oversees daily administrative operations of EPN/EPS practices including patient interactions, utilization/optimization of Epic, clinical workflow, documentation, and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters.
Partner with the Nursing Manager and Medical Directors to oversee day-to-day operations of the GI practice(s), including clinic flow, staffing, scheduling, patient access, Epic utilization, clinical workflows, customer service, supply management, and resolution of operational issues.
Creates, monitors and adjusts provider schedules to maximize productivity and to increase patient's access.
Tracks provider vacation, sick, and continuing education hours.
Manages physician on-call schedules.
Support contract compliance for employed and contracted providers.
Ensure efficient use of provider templates and appointment types (new, follow-up, procedure, procedures, APP/MD visits).
Collaborates with providers and clinical leadership to support policy development and practice standards.
Proactively identifies and resolves operational issues impacting patient satisfaction.
Supports the implementation of new technologies, programs, and care models, and participates in strategic planning for GI service line growth and expansion.
Partner with billing, coding, and revenue cycle to optimize charge capture, coding, and collections.
Manage budget, expense control, and financial performance.
Monitor KPIs, including work RVUs, collections, denial rates, and cost per visit.
Identifies new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans.
Facilitate multidisciplinary participation.
Analyzes volume trends, capacity, and staffing needs, and assists in the development of dashboards for key digestive health metrics, including procedural volumes, provider inbox burden, and patient throughput.
Payment and EOD balancing; FTE Requests, Open Encounter Reports; Office WQ's; Office Charge Review WQ's (EPS) Charge Reconciliation; also referral, access, scheduling, testing and financial reports as needed.
Approve provider time sheets, process CME, IT and other requests.
Responsible for professional development of staff.
Implements staff training and development programs.
Provides leadership of workflow improvement programs.
Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory guidelines, including HIPAA, OSHA, Joint Commission and infection prevention policies and procedures.
Ensures employees adhere to patient safety guidelines, confidentiality requirements, and ensure high levels of customer service.
Completes and delivers annual performance reviews for clinical and administrative staff.
Provide ongoing feedback and implement performance improvement plans as needed.
Work with Medical Directors to prepare and execute provider annual reviews.
Responsible for ordering supplies and completing check requisitions for continuing medical education (CME) reimbursement.
Participates in preparation of budget, monitors budget variances and implements or makes recommendation for improvement.
Supports clinical practice and patient care compiling data needed for quality improvement and for provider contract requirements.
Uses feedback, access metrics, and wait-time data to continuously refine scheduling and intake models.
Supports alignment of practice operations through participation in efforts to standardize common workflows.
Identifies new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans.
Coordinates operations across multiple locations if applicable.

Education:

Bachelor's Degree strongly preferred or equivalent experience required.

Experience:

Minimum of three to five years of work and supervisory experience preferably in practice management of multiple locations.

Certification/Licensure:

Membership in professional organization encouraged.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability
• Long-term disability
• Life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Shift:

Monday - Friday 8a-5p Must be able to work additional hours as required to respond to the demands of the position.

Equal Opportunity Employer Statement

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

About SolutionHealth

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.