Practice Manager I – Physician Office - Patterson Avenue Family Practice

Bon Secours Mercy Health; Richmond (VA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Practice Manager to oversee daily operations within a physician office. This role is crucial for ensuring staff management, workflow development, and financial performance while maintaining high levels of patient and staff satisfaction. The ideal candidate will bring strong leadership skills and a commitment to operational excellence in a fast-paced healthcare environment. If you thrive in a collaborative setting and are passionate about improving patient care, this opportunity is perfect for you.

Qualifications

• Experience in managing daily operations in a healthcare setting.
• Knowledge of medical office procedures and billing compliance.
• Ability to lead and train staff effectively.

Responsibilities

• Manage daily operations and staff performance in the physician practice.
• Oversee office functions including payroll and patient documentation.
• Implement performance improvement strategies and operational plans.

Skills

Management

Communication Skills

Leadership

Interpersonal Skills

Medical Terminology

Problem Solving

Education

Associate Degree in Management

Bachelor's Degree

Tools

EMR Software

Office Equipment

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety, and cost-effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.

About Us:

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Practice Manager I – Physician Office - Patterson Avenue Family Practice - Richmond, VA

PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION:

This position manages daily processes within the physician practice, responsible for overall functioning including staff management, workflow development, financial performance, patient, provider, and staff satisfaction, and billing compliance. It involves developing operational plans & budgets and implementing performance improvement strategies. The role oversees non-clinical support functions such as medical records, patient documentation, payroll, and office management, maintaining effective relationships among support staff and ensuring timely dissemination of care information.

KEY RELATIONSHIPS:

• Works closely with the Administrative Director(s) to develop and implement operational & clinical workflows.
• Collaborates with peers in local and regional Bon Secours ministries.

ESSENTIAL JOB FUNCTIONS:

1. Responsible for daily operations, keeping the Practice Administrator informed of significant variances from staff performance expectations. Monitors deadlines, compliance, and facilitates issue resolution between administrative and clinical staff.
2. Manages office functions including telephone coverage, payroll, supplies, forms, mail, office machines, and typing support.
3. Ensures payroll submission accuracy, manages overtime and personnel within budget, and assists with payroll issues.
4. Directs and evaluates workflow processes to maximize efficiency, providing ongoing training and monitoring performance.
5. Implements policies and controls for patient demographics and financial data.
6. Maintains understanding and knowledge of automation systems in the departments.
7. Works with information systems to evaluate automation needs and recommends upgrades/enhancements.
8. Serves as liaison with Information Systems, Accounts Payable, Engineering, Maintenance, Housekeeping, and other departments.
9. Participates in annual planning and budget processes.
10. Works proactively with the Director to assess operations, anticipate issues, and develop action plans.
11. Ensures staff and patient satisfaction by working closely with leadership and participating in surveys.
12. Conducts daily huddles, monthly staff and provider meetings, and prepares agendas and action plans.
13. Coordinates planning and compliance with joint, state, and federal standards.
14. Monitors financial performance and identifies opportunities for improvement.
15. Completes performance evaluations for subordinate staff on a regular basis.
16. Tracks PTO usage and manages disciplinary matters and employee terminations as needed.
17. Notifies Practice Administrator of HR issues.

REQUIRED QUALIFICATIONS:

• Associate degree in management or related field.
• Knowledge of medical office procedures, EMR, patient flow, billing, referrals, and authorizations.
• Proficiency in computer applications, including EMR software.
• Excellent communication skills, both written and oral.
• Strong interpersonal skills and ability to handle difficult conversations.
• Knowledge of office equipment and ability to prioritize tasks under pressure.
• Leadership qualities, initiative, and ability to work independently.
• Flexibility to adapt to workload changes and stressful situations.
• Ability to work within organizational values, mission, and vision.
• Preferred: Working knowledge of Medicare, Medicaid, Managed Care, and accreditation guidelines.
• Ability to express opinions openly and honestly, providing feedback in a timely and productive manner.
• Ability to re-engineer operations and procedures.
• Ability to collaboratively work with patients, families, and teams in a high-volume environment.
• Medical terminology knowledge, attention to detail, multitasking skills, and proficiency with office equipment.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree.
• One to three years of leadership experience, preferably in a healthcare setting, or equivalent education and experience.

OTHER FUNCTIONS:

• Recognizes and performs other duties as needed to maintain office efficiency.
• Participates actively in quality improvement efforts.
• Demonstrates service excellence to increase patient satisfaction.
• Participates in Gallup Impact Plan to improve work environment.
• Serves on committees and supports other managers as requested.
• Maintains communication with Practice Administrator on a weekly basis regarding performance and projects.
• Works closely with Clinical Support Services team.
• Other duties as assigned.

WORKING CONDITIONS:

• Potential contact with blood and infectious materials, requiring universal precautions and protective equipment.
• Travel outside the office may be required, including occasional overnight trips.
• High stress and fluctuating workloads may occur.
• Exposure to noise and bright lights possible.
• Possible interruptions during work.

MISSION, VALUES, AND CONTINUOUS IMPROVEMENT:

All employees must learn and apply continuous quality improvement principles, treat all individuals with dignity and respect, and uphold the organization’s commitment to quality and service.

This document describes the job's responsibilities but is not exhaustive. Employment is at will, and employment with Bon Secours Health System is not guaranteed by this description.