Practice Manager I

Blue Ridge Community Health Services, Inc.; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

A nonprofit health service organization in Arden, NC seeks a Practice Manager I to manage clinic operations and staff scheduling. Ideal candidates should have experience in healthcare supervision and understand medical office operations. Strong communication skills are essential for resolving patient complaints and enhancing clinic performance.

Benefits

Competitive benefits plan

Company sponsored life insurance

403(b) retirement account with company matching

PTO and Personal Day accrual

Qualifications

• 1–3 years of supervisory or leadership experience in a healthcare setting preferred.
• Prior experience in primary care or outpatient clinic operations is a plus.

Responsibilities

• Coordinate day-to-day clinic operations.
• Establish provider and support staff schedules.
• Receive and resolve patient complaints.

Skills

Strong written and verbal communication skills

Knowledge of medical office operations

Familiarity with electronic health record (EHR) systems

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Knowledge of Microsoft PowerPoint

Education

Registered Nurse (RN) or Licensed Practical Nurse (LPN) or Certified Medical Assistant (CMA)

Job description

Overview

Blue Ridge Health is currently seeking a Practice Manager I to be part of our Clinical Team in Arden, NC.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

What You'll Do:

The Practice Manager I coordinates day-to-day clinic operations at assigned clinic/practice locations under the supervision of the Practice Manager II or Director of Practice Operations. The Practice Manager I typically supervises smaller clinic locations with less than 5 provider clinical FTE. Responsibilities include:

• Establish provider and support staff schedules, task assignments and allocation of manpower, space and equipment to ensure effective patient care and provide conformance with quality performance standards for efficient clinical service in the practice.
• Works with clinic/practice provider teams and Practice Manager II or Director of Practice Operations to resolve patient flow problems as they occur.
• Reviews patient and customer complaints and works with patients to resolve complaints and clinic issues, as they occur. Involves others in complaint resolution, as needed.
• Coordinates and provides assistance with personnel functions including, but not limited to, interviewing candidates, feedback on performance appraisals, and coordination of vacation schedules for both clinic provider staff and support staff;
• Coordinates the orientation, competency, and ongoing training of all new employees at clinic/practice site with the Practice Manager II or Director of Practice Operations
• Monitors, verifies and reviews expenditure of budgeted funds on a monthly basis with the Practice Manager II or Director of Practice Operations
• Assists the Practice Manager II or Director of Practice Operations with planning the annual operating, capital, and training budgets for the clinic/practice
• Oversees ordering of all supplies along with assuring the proper maintenance of present office equipment. Reviews medical supply utilization and institutes cost-savings plans.

What We're Looking For:

• Registered Nurse (RN), Licensed Practical Nurse (LPN), or Certified Medical Assistant (CMA) preferred.
• 1–3 years of supervisory or leadership experience in a healthcare setting preferred.
• Prior experience in primary care or outpatient clinic operations a plus.
• Understanding of medical office operations, including scheduling, patient flow, billing, and insurance processes.
• Familiarity with electronic health record (EHR) systems.
• Strong written and verbal communication skills for interacting with providers, staff, patients, and leadership.
• Excellent knowledge of various computer programs including Word, Excel and PowerPoint.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.