Practice Manager - House Calls Program (Allentown/Lancaster/York/Reading)

Oak Street Health; Allentown (Lehigh County); On-site; USD 46,000 - 102,000; Full time

Job summary

Join a leading healthcare provider as a Practice Manager for the House Calls Program. You will lead market operations, ensuring excellent patient care and a positive work environment. This role involves managing staff, overseeing daily operations, and implementing initiatives to enhance patient satisfaction and clinical outcomes. The position offers full-time employment with competitive pay and benefits.

Benefits

Health insurance

401K

Career growth opportunities

Qualifications

• 2+ years supervisory experience required.
• 5+ years supervisory experience preferred in clinical settings.

Responsibilities

• Manage staff through hiring, training, and mentorship.
• Oversee daily operations including staffing and scheduling.
• Drive clinical care quality and patient experience.

Skills

Problem-solving

Adaptability

Mentorship

Education

Bachelor’s degree

Tools

Google Suite

Job description

Practice Manager - House Calls Program (Allentown/Lancaster/York/Reading)

Join Oak Street Health as a Practice Manager - House Calls Program (Allentown/Lancaster/York/Reading).

At CVS Health, we are dedicated to transforming healthcare and building a world of health around every consumer with passionate colleagues committed to making a difference.

Oak Street Health's mission is to rebuild healthcare by providing high-quality, community-based care for adults on Medicare, focusing on outcomes, cost management, and an exceptional patient experience. Serving over 100,000 patients across numerous locations, we foster a diverse team dedicated to our values and mission.

The @HOME program delivers personalized primary care to Medicare patients in their homes through a team-based approach, including providers, medical assistants, behavioral health specialists, and mobile operations coordinators, managing about 75 patients each month.

Role Description

The Practice Manager leads market operations to ensure excellent patient care and a positive work environment. Alongside the Medical Director, the manager oversees clinical and non-clinical duties, supports operational initiatives, and drives team performance towards patient satisfaction and clinical outcomes.

Responsibilities

1. Manage staff through hiring, training, coaching, and mentorship.
2. Ensure a great workplace culture aligned with Oak Street Values and Service Behaviors.
3. Oversee daily operations, including staffing, scheduling, billing, and adherence to SOPs.
4. Drive clinical care quality and patient experience excellence.
5. Implement operational initiatives and continuous improvement projects.
6. Build strong relationships with care teams and leadership, fostering collaboration and recognition.
7. Lead and support cross-market projects and program advocacy.

Requirements

Required: 2+ years supervisory experience, proficient PC skills, US work authorization, embodying “Oaky” values.

Preferred: Bachelor’s degree, 5+ years supervisory experience in clinical settings, experience with Google Suite, and driving team metrics.

Skills & Attributes

• Supportive attitude toward older adults.
• Passion for mentorship and team development.
• Ability to foster a collaborative, patient-centric culture.
• Problem-solving skills and adaptability.
• Discretion handling confidential information.

Additional Information

Position details include 40 hours/week, full-time employment, with a pay range of $46,988 - $102,000, plus benefits such as health insurance, 401K, and career growth opportunities.

We are an equal opportunity employer committed to diversity and inclusion. Apply by the closing date: 11/01/2025.