Practice Manager - Emergency Department

Northwestern Medicine; Chicago (IL); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical/dental/vision coverage

Life insurance

Annual salary increase & incentive

Job summary

The Practice Manager position in DeKalb, Illinois at Northwestern Medicine's Northwestern Medical Group is a full-time management role in the Emergency Department. You will lead front-line non-exempt staff, schedule across hours, and oversee budget, cash handling, and data reporting to support patient access and provider productivity.

We seek candidates with a Bachelor's degree, at least 2 years of healthcare experience in a clinical/outpatient setting, and strong leadership and analytical

Qualifications

• Leadership and people-management experience in a clinical setting
• Strong analytical and budgeting skills
• Proven ability to organize multiple tasks and lead teams

Responsibilities

• Manage the office’s front-line non-exempt staff, including hiring, training, discipline and performance appraisals
• Schedule staff and allocate resources to maximize patient access and provider productivity
• Conduct supply purchasing within budget and report monthly productivity to providers
• Oversee cash management, co-pays, and patient balances to influence profitability
• Coordinate with Central Office to ensure data collection and information flow
• Support budget planning and variance analysis with senior management
• Communicate budget and performance metrics to staff
• Identify training needs and opportunities for staff development
• Set performance goals with leadership and monitor progress

Skills

Leadership

Analytical skills

Organizational skills

Education

Bachelor’s Degree

MBA or MHA (Preferred)

Job description

Practice Manager - Emergency Department

Location DeKalb, Illinois

Business Unit Northwestern Medical Group

Job Function Management-Business

Shift Day Job (1st)

Type of Employment Full-Time

Hours Per Week / FTE 40 hrs/wk - 1.0 FTE

The salary range for this position is $45.62 - $61.59 (Hourly Rate)

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you’ll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you’ve been, and we support where you’re headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)


• $10,000 Student Loan Repayment ($5,000 part-time)


• $1,000 Professional Development per year ($500 part-time)


• $250 Wellbeing Fund per year ($125 for part-time)


• Matching 401(k)


• Excellent medical, dental and vision coverage


• Life insurance


• Annual Employee Salary Increase and Incentive Bonus


• Paid time off and Holiday pay

Description

The Practice Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.


• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.


• Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget.


• Report monthly productivity results to providers and staff.


• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office.


• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits in order to influence profitability.


• Serve as an active participant in corporate committees and task forces.


• Provide financial analysis to facilitate planning and cash flow management and review variance explanations.


• Communicate budget and variance information to professional staff.


• Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.


• Identify and communicate priorities, timelines and accountabilities to ensure efficient use of resources and to promote and open and productive work environment.


• Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback.

Qualifications

• Bachelors Degree


• 2 years health care experience


• Experience working within a clinical environment


• Outpatient setting experience


• Demonstrated organizational and leadership skills


• Excellent analytical skills.

Preferred

• Master of Business Administration (MBA) or Master of Health Administration (MHA)


• Academic medical center health care experience

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Benefits Eligibility

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.