Practice Manager - Durham, NC

Advanced MedAesthetic Partners; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Advanced MedAesthetic Partners in Dallas, TX, is seeking a senior operations leader to oversee daily practice management and staff, ensuring smooth operations and exceptional patient experiences. The role involves P&L oversight, strategic planning, and collaboration with marketing to drive growth.

The successful candidate will have strong leadership, finance acumen, and a background in medical aesthetics or luxury service, with availability across a six-day work week.

Qualifications

• Bachelor's degree or five years of relevant management experience is preferred.
• Knowledge of P&L and financial management principles.
• Proven leadership acumen with high-level business operations.
• Strong computer skills, including proficiency in Microsoft Office and industry-specific software.
• Exceptional communication skills that resonate with both team members and distinguished clientele.
• Open availability: Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.
• Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.

Responsibilities

• Orchestrate operational excellence across the practice to ensure smooth daily functioning.
• Supervise staff and delegate tasks to optimize workflow.
• Design and implement strategies to elevate patient experience and business performance.
• Step in during periods of insufficient coverage to maintain smooth operations.
• Provide financial oversight and drive revenue growth to meet quarterly targets.
• Foster a luxury yet compassionate patient environment and refine service experiences.
• Ensure compliance with AMP policies, procedures, and SOPs; stay updated on regulatory changes.
• Manage inventory, conduct end-of-month and daily audits, and optimize stock levels.
• Oversee appointment scheduling to maximize patient satisfaction and staff efficiency.
• Maintain accurate patient records and protect confidentiality per HIPAA.

Skills

P&L management

Leadership

Operations management

Staff supervision

Customer service

Communication

Microsoft Office

Education

Bachelor's degree

Tools

Industry-specific software

Microsoft Office

Job description

KEY RESPONSIBILITIES:

• Orchestratingoperationalexcellence:

• Command the daily symphony of operations atthepractice, ensuring smooth functioning.

• Supervise staff members and delegate tasks as necessary tooptimizeworkflow.

• Design and implement strategies that elevate both patient experience and business performance.

• Step in as requiredduring periods of insufficient coveragetomaintainsmooth operationsat the Practice.

• Financialvirtuosity:

• Participate in the financial narrative through strategic P&L oversight.

• Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.

• Create actionable plans to drive growth at the practice leveltohit or exceed quarterly collections goals.

• Craftingexceptionalexperiences:

• Foster an environment where luxury meets genuine care.

• Transform patient feedback into refined service experiences with professionalism and grace.

• Foster a positive and welcoming atmosphere for patients to enhance their experience.

• Policy and procedure development:

• Ensure the Practice isin compliance withestablished AMP policies,procedures,and SOPs, andremainsinformed ofany changes.

• Inventory management:

• Manage inventory and supplies, ensuring that all products are stocked and available for use.

• Perform End of Month and daily inventory audits to catch and correct any variances in inventory.

• Smartscheduling:

• Oversee the scheduling of appointments and ensure that all patients are seenin a timely manner.

• Optimizeappointment scheduling to maximize patient satisfaction and staff efficiency.

• Record keeping:

• Manage andmaintainpatientrecordsensuring that all information isaccurateandup-to-date.

• Safeguard client confidentiality andprivacyin accordance withHIPAA regulations.

• Innovation & growth:

• Proactively manage key performance indicators (KPIs) in field marketing, PR, Googlereviewsand customer engagement, creating pragmatic solutions toachievetarget goals.

• Be responsible forthe Practice’s marketing, covering social media, local outreach, and recall programs.

• Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.

• Develop and implement marketing strategies to promote the spa and attract new patients.

• Nurturing team brilliance:

• Create an environment where teams flourish and embody our commitment to excellence.

• Facilitate accountability and performance discussions that ignite passion and drive. This includes performance reviews, coaching and development, behavioral accountability, and recognition for exceptional performance.

• Take ownership ofrecruitmentand onboarding processfor open positionsin collaboration with HR.

• Create an environment where careers thrive. Manage and train staff members, ensuring that they are knowledgeable and skilled in their roles.

• Address employee concerns with professionalism, self-regulation, and empathy.

• Regulatory compliance:

• Ensure that thePracticeis compliantwith all state and federal regulations related to healthcare, safety, and sanitation.

• Stay up to date on regulatory changes and implement necessary adjustments to ensure compliance.

• Adhere to the clinical compliance processes and proceduresestablishedby the AMP Clinical team.

• All other duties as assigned.

EXPERIENCE:

• Bachelor'sdegree or five years of relevant management experience is preferred.

• Knowledge of P&L andfinancial managementprinciples.

• Proven leadership acumen withhigh-level business operations.

• Strong computer skills, includingproficiencyin Microsoft Office and industry-specific software.

• Exceptional communication skills that resonate with both team members and distinguished clientele.

• Open availability: Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.

• Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.

PHYSICAL REQUIREMENTS:

To ensure the safety and well-being of our employees, we haveestablishedthe following physical requirements.

• This position requires knowledge of various aspects of patient care.

• Mustpossessgood organizational skills to balance clerical and clinical duties.

• This position requires frequent walking, sitting, standing, and bending.

• Frequent talking and listening when giving instructions and explanations.

• Frequent use of the phone, computer, and other clinic technologies.

• Employeesmaybe asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

AdvancedMedAestheticPartners (AMP) is an equalopportunityemployer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMPcomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.

ACKNOWLEDGEMENT

Anemployeesignatureindicatesthe employee's understanding of theposition details,essentialduties and responsibilities, requirements,and qualificationsof thejob title.