Practice Manager

Heartwell Cardiology; Winter Park (FL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development budget

Growth potential

Job summary

HeartWell Medical Group in Winter Park, FL is seeking a full-time Practice Manager to lead day-to-day operations and build scalable systems for expansion. This in-office role reports to the physician owner and offers growth as the practice expands.

The ideal candidate will develop SOPs, supervise staff, manage patient flow, and coordinate billing and compliance efforts while driving a high standard of operations.

Qualifications

• :// must have 3+ years of staff management in a medical practice
• Experience building SOPs and operating infrastructure in a medical setting
• Strong written communication and follow-through in procedures and policies

Responsibilities

• Develop and maintain SOPs; train staff and ensure consistency.
• Lead front desk, checkout, and clinical staff; hire, onboard, coach, schedule, and conduct performance conversations.
• Manage daily operations and patient flow; optimize appointment density, wait times, and procedure scheduling.
• Support revenue integrity; time-of-service collections, copay capture, and billing liaison.
• Coordinate vendors, IT, HIPAA/OSHA training, and policy documentation.
• Plan expansion readiness with physician leadership and multi-site rollout

Skills

Staff management

Communication skills

Operations leadership

Tools

eClinicalWorks

Job description

HeartWell Medical Group — Winter Park, FL. Full-time | $55,000–$65,000 annual salary | Monday–Friday | Exempt | In-office.

ABOUT US

HeartWell Medical Group is a growing cardiology practice in Winter Park, FL, led by Dr. Raghav Sharma. We provide comprehensive cardiovascular care — preventive heart health, advanced diagnostics, and interventional and vascular cardiology — alongside Thrive by HeartWell, our aesthetics and medical weight loss practice. We are known for a personal, high-touch patient experience, and we are preparing for our next phase of growth, including expansion to additional locations.

THE OPPORTUNITY

We are hiring a Practice Manager to lead day-to-day operations and to build the documented systems that will carry the practice through its expansion. This is a high-ownership role reporting directly to the physician owner. The right candidate is energetic, organized, and self-directed — someone who takes genuine satisfaction in developing processes, leading a team to a high standard, and seeing measurable results. This role is designed for someone playing a longer game. HeartWell is expanding to multiple locations, and the Practice Manager who builds our operating model will be positioned to lead the group as it grows — in scope, title, and compensation. The base salary is a starting point, not a ceiling; as the practice grows, this role grows with it.

SUCCESS IN THE FIRST 12–18 MONTHS LOOKS LIKE:

• A well-organized, accountable team — clear expectations, consistent feedback, and reliable coverage.
• A documented operations manual — standard operating procedures for scheduling, onboarding, front desk, checkout, and procedure coordination, largely authored by you.
• A replicable operating model — when our next location opens, it opens on the systems you helped build.

KEY RESPONSIBILITIES

• Develop and maintain SOPs — document core workflows, train staff on them, and ensure consistent execution.
• Lead the team — supervise front desk, checkout, and clinical medical assistant staff; hire, onboard, coach, schedule, and conduct performance conversations directly.
• Manage daily operations and patient flow — appointment schedule density, wait times, room turnover, and full procedure schedules.
• Support revenue integrity — time-of-service collections, copay capture, coordination with our billing partner, and missing-charge follow-up.
• Coordinate vendors, supplies, IT, and compliance — eClinicalWorks, phone systems, HIPAA/OSHA training records, and policy documentation.
• Support expansion planning — partner with Dr. Sharma on operational readiness for future locations.

QUALIFICATIONS — REQUIRED

• 3+ years managing staff in a medical practice, including direct responsibility for hiring, onboarding, performance management, and staff scheduling.
• Demonstrated experience building operational infrastructure — developing an SOP or policy library, standing up a new office or service line, or leading a significant operational improvement. We will ask for specific examples and outcomes.
• Strong written communication skills — this role authors the procedures the practice runs on. Conscientious follow-through matters here: you close loops without being reminded, hold your own work to a higher standard than anyone asks of you, and finish what others drop.
• Full-time, in-office availability — Monday–Thursday core schedule, Friday as needed.

STRONGLY PREFERRED

• Bilingual English/Spanish (reflective of our patient base).
• eClinicalWorks experience (comparable EMR acceptable, with the expectation of learning eCW quickly).
• Career progression through medical office roles (e.g., MA or front desk → lead → manager).

A note on credentials: advanced degrees and certifications are valued, but a demonstrated record of building and improving operations matters most to us.

COMPENSATION & BENEFITS

Base salary $55,000–$65,000 (exempt), commensurate with experience. Health, vision, and dental insurance. Paid time off (14 days/year, based on experience) plus paid holidays. Professional development budget. Growth potential: this role scales with the practice — the Practice Manager who builds our multi-site operation will be well positioned to lead it.

HeartWell Medical Group is an equal opportunity employer.