Practice Manager

Muma Aesthetics; Washington (District of Columbia); On-site; USD 34,000 - 55,000; Part time

Benefits offered by this job

Monthly bonus

Employee discounts on treatments

Paid training

Opportunities for growth

Positive team culture

Job summary

Muma Aesthetics, a luxury medical aesthetics practice in Ellicott City, MD, seeks a Practice Manager & Sales Lead (Part-Time) to oversee daily operations and drive consultations into booked procedures. The role requires ownership mindset, organizational expertise, and passion for elevating the client experience.

The ideal candidate will be sales-oriented, detail-focused, and able to create scalable systems while maintaining exceptional patient satisfaction and a positive team culture.

Qualifications

• 3+ years in medical office or medspa management or related field.
• Strong sales experience with proven ability to close consultations.
• Experience in aesthetics, cosmetic treatment, dermatology, luxury healthcare.
• Highly organized with strong attention to detail.
• Capable of multitasking in a fast-paced environment.
• Strong leadership abilities and team management.
• Experience with CRM and practice management software (Jane App a plus).
• Proficiency with Microsoft Office and Google Workspace.
• Ability to analyze reports and KPIs.

Responsibilities

• Oversee day-to-day medical spa operations and schedule management.
• Lead consultations sales and convert into treatment plans.
• Develop and implement office systems and SOPs.
• Manage staffing, onboarding, and performance check-ins.
• Monitor KPIs, revenue goals, and patient satisfaction.
• Coordinate with owner to drive efficiency and growth.
• Train staff on customer service standards and sales protocols.

Skills

Sales close

Leadership

CRM experience

Operations

Multitasking

Team building

Customer service

Analytical thinking

Microsoft Office/Google Workspace

Tools

Jane App

Microsoft Office

Google Workspace

Job description

Practice Manager & Sales Lead (Part-Time)Muma Aesthetics | Ellicott City, MD | Full Time

About Muma Aesthetics

Muma Aesthetics is a rapidly growing, luxury medical aesthetics practice specializing in natural facial rejuvenation and exceptional patient experiences. We are known for our commitment to excellence, education, integrity, and delivering beautiful, natural results.

We are looking for an experienced Practice Manager & Sales Lead who thrives in a fast-paced environment and enjoys building systems, leading people, and converting consultations into long-term patient relationships.

This is not a traditional PM position. We are looking for someone who thinks like an owner, loves organization, enjoys sales, and is passionate about creating an exceptional client experience.

Position Overview

The Practice Manager & Sales Lead will oversee daily practice operations and serve as the primary sales leader for consultations and patient treatment plans.

This individual will work closely with the owner to improve efficiency, increase revenue, maintain exceptional patient satisfaction, and build scalable systems as the practice continues to grow.

The ideal candidate is organized, proactive, detail-oriented, confident in sales, and able to solve problems independently.

Responsibilities

• Practice Operations
• Oversee day-to-day operations of the medical spa
• Ensure smooth daily patient flow
• Maintain operational efficiency
• Develop and improve office systems and SOPs
• Manage scheduling and provider utilization
• Maintain inventory and order supplies
• Coordinate equipment maintenance and vendor relationships
• Ensure OSHA, HIPAA, and regulatory compliance
• Monitor KPIs and practice performance
• Assist with payroll preparation and staff scheduling
• Help prepare reports for the owner
• Conduct consultations with prospective patients
• Educate patients on treatment options
• Build customized treatment plans
• Present pricing and financing options
• Convert consultations into booked procedures
• Follow up on unscheduled consultations
• Help achieve monthly revenue goals
• Lead and motivate front office staff
• Assist with hiring and onboarding
• Train employees on customer service standards
• Conduct performance check-ins
• Help create a positive team culture
• Hold staff accountable to company standards

Marketing Support

• Coordinate with the social media manager
• Assist with promotions and events
• Track lead conversion metrics
• Monitor online reviews and patient feedback

Qualifications

Preferred:

• 3+ years of medical office or medspa management experience
• Strong sales experience with a proven ability to close consultations
• Experience working in aesthetics, cosmetic surgery, dermatology, dentistry, or luxury healthcare
• Highly organized with strong attention to detail
• Comfortable multitasking in a fast-paced environment
• Strong leadership abilities
• Experience with CRM and practice management software (Jane App experience is a plus)
• Proficiency with Microsoft Office and Google Workspace
• Ability to analyze reports and KPIs

What We’re Looking For

We’re looking for someone who:

• Takes ownership without being asked
• Loves creating organization and efficiency
• Is motivated by goals and performance
• Builds strong relationships with patients
• Thrives under pressure
• Communicates professionally
• Is dependable and accountable
• Wants to grow with a rapidly expanding practice

Compensation

• Competitive hourly pay based on experience
• Monthly bonus: Based on consultation conversion rate, monthly revenue goals, patient retention, Google review goals, and operational KPIs.
• Performance bonuses tied to sales and practice growth
• Employee discounts on treatments and skincare
• Paid training
• Opportunities for professional growth and advancement
• Supportive, positive team culture

Schedule

• 30–40 hours/week
• Weekday availability required
• Some evenings may be required
• Occasional Saturdays

Why Join Muma Aesthetics?

At Muma Aesthetics, we believe in delivering life-changing confidence through exceptional patient care. We invest in our team, value innovation, and are building one of the DMV's premier aesthetic practices. If you’re looking for more than “just a job” and want to help shape the future of a growing luxury medical spa, we’d love to meet you.