Practice Manager

Banfield Pet Hospital; Town of Webster (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading veterinary organization in Webster, NY is seeking a full-time Practice Manager to lead day-to-day operations, ensuring operational excellence and exceptional client experience. The role involves team leadership, financial management, and adherence to quality care standards. Candidates should possess strong leadership, organizational skills, and a background in veterinary healthcare. Join a passionate team committed to making a difference in pet care.

Qualifications

• Ability to mentor and support staff effectively.
• Experience in coordinating day-to-day activities.
• Proficiency in managing financial performance and inventory.

Responsibilities

• Oversee day-to-day operations of a veterinary hospital.
• Lead and develop the hospital team.
• Ensure compliance with hospital protocols and quality care standards.

Skills

Leadership and team management skills

Operations management

Organizational skills

Communication skills

Knowledge of veterinary healthcare

Tools

Scheduling software

Record-keeping systems

Job description

Banfield Pet Hospital, founded in Portland, Oregon in 1955, is a leader in preventive veterinary care with over 1,000 general veterinary hospitals across the United States and Mexico. Each year the organization provides high‑quality care to over three million pets, including two million covered by Optimum Wellness Plans. Banfield is a member of the Mars Veterinary Health family and is committed to advancing veterinary medicine and creating a better world for pets.

Practice Manager – Webster, NY

We’re Hiring Practice Managers in New York!

Banfield Animal Hospital is looking for three exceptional leaders to join our team in Webster, NY. The Practice Manager will lead a passionate veterinary team, drive operational excellence, and create an outstanding client experience.

Role Description

This full‑time, on‑site role will oversee the day‑to‑day operations of a veterinary hospital, ensuring efficient workflows, excellent client service delivery, and compliance with hospital protocols. Daily responsibilities include team leadership, staff scheduling, financial and operational management, training and development of team members, inventory control, and ensuring adherence to quality care standards. The Practice Manager will foster a positive and collaborative working environment and support the hospital team in delivering an outstanding client and pet experience.

Qualifications

• Leadership and team management skills, with the ability to mentor and support staff effectively.
• Experience in operations management, scheduling, and coordination of day‑to‑day activities.
• Strong organizational and multitasking skills to manage financial performance, inventory, and hospital protocols.
• Exceptional communication and interpersonal skills to build positive relationships with clients and team members.
• Knowledge of veterinary healthcare, customer service, or a related field is preferred.
• Proficiency in relevant technology and software tools, including scheduling and record‑keeping systems.
• Flexible and proactive problem‑solving abilities to address challenges efficiently.
• Previous experience in a management or leadership role is highly desirable.