Practice Manager

Sanctuary Centers of Santa Barbara; Santa Barbara (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Sanctuary Centers of Santa Barbara is seeking a Practice Manager, ECM to lead the Integrated Care Clinic and oversee daily operations of the Enhanced Care Management program. You will supervise staff, coordinate services, and ensure high-quality, person-centered care for high-need Medi-Cal recipients.

The position requires a Master's degree with California LCSW licensure and a track record in outreach, collaboration with diverse stakeholders, and strong data-driven reporting.

Qualifications

• Master's degree required for leadership in ECM.
• Licensed Clinical Social Worker (LCSW) in California, in good standing for at least two years.
• Extensive experience in community outreach and engagement with disadvantaged groups.
• Strong written and verbal communication skills.
• Proficient with case management data systems.

Responsibilities

• Directs staff to accomplish objectives and goals consistent with clinic's mission and vision.
• Develops business with physicians, medical groups, and community organizations.
• Prepares and maintains statistical reports of the clinic.
• Conducts periodic performance evaluations of ECM staff.
• Displays initiative to see processes through to completion.
• Responds to requests in a timely manner.

Skills

Leadership

Communication

Team management

Interpersonal skills

Crisis prevention

Education

Master's Degree

LCSW in CA licensed 2+ years

Tools

Case management software

Computer skills

Job description

Job Description

Sanctuary Centers of Santa Barbara is a non-profit organization that has been providing high-quality care for adults with mental illness and co-occurring disorders since 1976. Our 47 years of experience gives us a knowledge base that is unrivaled in the mental health field. Our mission is to provided our clients with a continuum of treatment in order to create opportunities for community reintegration and prevent further hospitalization while maintaining high professional standards.Enhanced Care Management is a whole-person, interdisciplinary approach to care that addresses the clinical and non- clinical needs of high cost and/or high-need Medi-Cal recipients through services and comprehensive care that is community-based, interdisciplinary and person-centered.The Practice Manager, ECM is responsible for directing and managing the daily operation of the Integrated Care Clinic.The Practice Manager, ECM reports directly to Program Director, ECM.

Essential Duties and Responsibilities

• Determines Clinics priority needs based on current patient volume demands for service


• Directs staff to accomplish objectives and goals in accordance with Clinics mission and vision in excellent patient service and growth


• Develops business with organizational resources such as physicians, medical groups, healthcare facilities, agencies, and other community sources when appropriate


• Participates in the development and enforcement of departmental policies and procedures


• Prepares and maintains statistical reports of the Clinics


• Conducts periodic performance evaluations of ECM staff


• Utilizes leadership skills and technical knowledge required to manager the daily operation of the clinic


• Consistently serves as a role model in providing outstanding service to patients, physicians, fellow employees, and guests. Maintains professional level of conduct by demonstrating courteous and positive behaviors


• Effectively utilizes communication and interpersonal skills, such as problem-solving, negotiation, and conflict management, to maintain productivity and a good working environment


• Utilizes department equipment/supplies with efficiency and cost-effectiveness, while also managing vendor relations for specialty equipment/supply needs


• Displays initiative to see processes through to completion


• Consistently responds to requests in a timely manner

Job Requirements

• Share our commitment to the health and wellbeing of our most vulnerable community members


• Ability to communicate effectively with a diverse audience


• Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention


• Work collaboratively to implement the seven core services for ECM


• Outreach and engagement


• Comprehensive assessment and care management plan


• Enhanced care coordination


• Health promotion


• Comprehensive transitional care


• Member and family supports


• Coordination of and referral to community and social support services


• Experience of working with a variety of different stakeholders, including residents, local groups, and organizations across the voluntary and public sectors


• Understand, maintain, and uphold the mission and vision of Sanctuary Centers of Santa Barbara

Education And Experience

• Master's Degree required


• LCSW in good standing in California and licensed for at least two years required


• Extensive experience working in community outreach and engagement, particularly with disadvantaged groups


• Strong written and verbal communication skills required


• Strong computer skills are required especially with case management data systems


• Must be hard working and reliable professional willing to be a role model


• Bi-Lingual, English and Spanish


• Must possess a valid driver's license and motor vehicle insurance to operate a motor vehicle in the State of California


• Must pass a criminal background check

Job Type

Full-time

Pay

$85,000 – $100,000 per year, DOE

Benefits

• 401(k)


• Dental insurance


• Flexible spending account


• Health insurance


• Life insurance


• Paid time off


• Professional development assistance


• Vision insurance

Work Location

In person

Industry

• Mental Health Care

Employment Type

Full-time