Practice Manager

The Garden Of Eden Health Center

Richmond (VA)

On-site

USD 72,000 - 88,000

Full time

6 days ago

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Job summary

The Garden of Eden Health Center in Richmond, VA is seeking a Practice Manager to oversee daily operations of a primary care and wellness-focused practice. You will work closely with physicians, a nurse practitioner, and a Wellness Coach to ensure efficient operations and a positive patient experience.

Ideal candidates will have healthcare management experience, strong leadership and communication skills, and a commitment to prevention- and wellness-oriented care.

Qualifications

Experience managing a healthcare practice.
Strong organizational and leadership skills.
Excellent communication and problem-solving abilities.
Commitment to patient-centered care.
Proficiency with common office technology and EHR.
Experience with billing and revenue-cycle basics.

Responsibilities

Develop, implement, and maintain office policies and workflows.
Oversee billing, coding workflows and revenue-cycle performance.
Coordinate insurance credentialing and contract administration.
Lead staff recruitment, onboarding, training, and evaluations.
Promote patient experience and service standards.
Coordinate clinical and wellness services integration.
Ensure HIPAA privacy, OSHA, and regulatory compliance.

Skills

Healthcare practice management

Leadership

Communication

Problem-solving

Staff development

Patient confidentiality

Office technology proficiency

Billing knowledge

Tools

EHR systems

Practice management software

Billing software

Job description

The Garden of Eden Health Center: Practice Manager

Employment Status: Full-Time

Practice Type: Primary Care, Wellness & Lifestyle Management

Position Summary

We are seeking an experienced, organized, and proactive Practice Manager to oversee the daily operations of a primary care practice that integrates traditional medical care with wellness, nutrition, and lifestyle management. The practice includes two physicians, one nurse practitioner, and a Wellness Coach. The Practice Manager will be responsible for ensuring efficient office operations, supporting the clinical team, maintaining a positive patient experience, and helping the practice achieve its operational and financial goals.

The ideal candidate will have demonstrated experience managing a healthcare practice, strong leadership and communication skills, and a commitment to a patient-centered model of care that emphasizes prevention, wellness, and long-term health. Primary care management experience is strongly preferred.

Our Vision Statement: We promote restoring health and wholeness through a lifestyle-based approach in an all-inclusive setting. We define holistic care as BODY, SOUL, Spirit, and relationships. Restoring relationship with God, self and others. We focus on the care of the whole person, in the context of family and community.

KEY RESPONSIBILITIES

1. Practice Operations & Administration

Develop, implement, and maintain office policies, procedures, and workflows.
Identify opportunities to improve operational efficiency and patient access.
Manage office supplies, equipment, vendor relationships, and other administrative needs.
Serve as the primary administrative liaison between practice leadership, staff, and outside organizations.
Supervise Operations Manager as needed.
Supervise and support administrative and clinical support staff, as applicable.
Assist with recruitment, onboarding, training, performance evaluations, and staff development.
Promote teamwork, accountability, professionalism, and effective communication.
Help establish clear roles, responsibilities, and expectations for all team members.
Address operational concerns and resolve staff issues appropriately.
Oversee billing, coding workflows, claims submission, payment posting, and accounts receivable, directly or through outside billing partners.
Monitor revenue-cycle performance, denials, collections, and outstanding balances.
Coordinate insurance credentialing, payer enrollment, and contract administration as assigned.
Monitor practice expenses, assist with budgeting, and identify opportunities to improve financial performance.
Review operational and financial reports and communicate findings to practice leadership.
Support accurate patient registration, insurance verification, copay collection, and financial policies.

4. Patient Experience & Service

Ensure patients receive courteous, responsive, and professional service.
Oversee scheduling, telephone and electronic communications, check-in/check-out processes, and patient concerns.
Establish consistent standards for patient communication and service recovery.
Help create an environment that supports patient engagement, trust, and continuity of care.
Identify opportunities to improve patient satisfaction, retention, and access to services.

5. Clinical Team Coordination

Coordinate administrative workflows among all clinicians.
Support effective scheduling and communication across medical visits and wellness services.
Help integrate wellness and lifestyle management into the practice’s operational processes.
Facilitate communication among providers and staff while respecting clinical roles and decision-making authority.
Ensure administrative processes support continuity of care and timely follow-up.

6. Compliance, Quality & Risk Management

Maintain appropriate policies and procedures for HIPAA privacy and security, OSHA requirements, and applicable federal and Virginia healthcare regulations.
Support accurate medical-record administration and appropriate documentation workflows.
Coordinate compliance training, policy updates, and required recordkeeping.
Assist with quality-improvement initiatives, patient feedback review, and operational audits.
Protect confidential patient, personnel, and business information.
Escalate clinical, safety, privacy, or compliance concerns to the appropriate practice leadership.

7. Technology & Process Improvement

Oversee effective use of the electronic health record (EHR), practice-management software, scheduling systems, and communication tools.
Help staff use technology efficiently and consistently.
Identify opportunities to streamline workflows, reduce administrative burdens, and improve productivity.
Monitor operational measures and recommend improvements based on practice needs and performance.
Coordinate training and resolve administrative technology issues as appropriate.

8. Support for Wellness & Lifestyle Management

Understand and support the practice’s emphasis on preventive care, nutrition, physical activity, behavior change, and sustainable lifestyle improvements.
Work collaboratively with the Wellness Coach to coordinate scheduling, patient engagement, and follow‑up processes.
Help develop administrative systems that make wellness services accessible and complementary to primary care.
Support patient education, wellness programs, and initiatives that encourage long‑term health.
Help ensure the practice’s mission is reflected in the patient experience and administrative operations.

9. Practice Development

Develop a Marketing Plan that especially emphasizes the practice’s wellness and lifestyle‑management focus.
Oversee implementation of the Marketing Plan.
Develop a Physician On‑Boarding and Marketing Program.

Qualifications

Required

Demonstrated experience in healthcare practice management or medical office administration.
Strong organizational, communication, leadership, and problem‑solving skills.
Understanding of medical office operations, patient service, scheduling, and administrative workflows.
Ability to manage competing priorities and support a busy healthcare team.
Professional judgment, discretion, and commitment to patient confidentiality.
Proficiency with common office technology and electronic systems.

Preferred Qualifications and Experience

Previous management experience in a primary care or family medicine practice.
Experience with medical billing, coding, insurance claims, and revenue‑cycle management.
Familiarity with electronic health records and practice‑management systems.
Experience supporting preventive care, wellness services, nutrition programs, or lifestyle medicine.
Experience developing policies, improving workflows, and managing staff.

Personal & Professional Attributes

A strong leadership style that encourages accountability and fosters staff development.
Highly organized work habits and attention to detail.
A patient‑centered approach and commitment to a positive patient experience.
Collaborative communication skills and sound judgment.
Financial awareness and an understanding of practice sustainability.
Initiative in identifying problems and implementing practical improvements.
An appreciation for the practice’s focus on wellness and lifestyle management.

Measures of Success

Maintain efficient, reliable daily operations and appropriate staffing coverage.
Support strong patient access, satisfaction, and service.
Improve administrative workflows and staff effectiveness.
Maintain effective billing and revenue‑cycle processes.
Support regulatory compliance and accurate administrative records.
Strengthen communication and coordination among providers and the Wellness Coach.
Help the practice achieve its operational and financial objectives.

This is a full-time, primarily on‑site position in a physician-led primary care practice. The Practice Manager will work

closely with the physicians, nurse practitioner, Wellness Coach, and administrative team.

The practice is committed to fair and equal employment opportunity and considers qualified applicants without regard to

Compensation

Starting salary@ $80,000/yr for 40 hours per week, with productivity bonuses.

THE GARDEN OF EDEN HEALTH CENTER

OUR MISSION SCRIPTURE

“Beloved, I wish above all things that you prosper and be in health, even as your soul prospers.”

3 John 1:2

OUR MISSION STATEMENT

To teach and empower patients to Be Well by promoting engagement in Lifestyle Medicine services because Lifestyle is the Best Medicine.

OUR VISION STATEMENT

We promote restoring health and wholeness through a lifestyle-based approach in an all-inclusive

setting. We define holistic care as BODY, SOUL, SPIRIT, and relationships. Restoring relationships with God, self, and others. We focus on the care of the whole person, in the context of family and community.

OUR CORE VALUES