Practice Manager

West End Ob Gyn; Richmond (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Mid-Atlantic Women’s Care seeks a Practice Manager to oversee daily operations of the care center, ensuring efficient workflow and high-quality patient care. You will lead administrative, clinical, and support staff, manage budgets, billing, payroll, and expenses, and ensure HIPAA compliance while coordinating patient care and satisfaction.

The role requires 5+ years in senior practice management, healthcare leadership, and strong collaboration with physicians and nurses to optimize performance.

Qualifications

• Excellent verbal and written communication skills.
• Customer service skills with professionalism, empathy and patience.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Maintain strict confidentiality.
• Efficiently document clinical services.
• Collaborate with colleagues in a team environment.

Responsibilities

• Oversee day-to-day operations and ensure smooth workflow.
• Lead and manage administrative, clinical and support staff.
• Manage financial health: budgeting, billing, payroll and expenses.
• Ensure HIPAA compliance and regulatory requirements.
• Coordinate patient care and monitor patient flow and satisfaction.
• Audit inventory and purchase supplies.
• Provide ongoing staff training and scheduling.
• Prepare financial reports for physicians.
• Address patient concerns promptly and empathetically.

Skills

Communication

Customer service

Multitasking

Confidentiality

Documentation

Team collaboration

Positive attitude

Education

Bachelor's degree in healthcare management

Job description

JOB DESCRIPTION

Summary:

The Practice Manager is responsible for overseeing the day-to-day operations of the care center. This role is essential for ensuring that the care center runs efficiently, delivers excellent patient care while optimizing staff performance and managing financial operations. The Practice Manager will collaborate with physicians, nurses, administrative staff and the care centers CBO employees.

Essential Functions:

• Responsible for overseeing the day-to-day operations, ensuring smooth workflow processes and addressing any operational management issues that arise.
• Lead and manage a team of administrative, clinical, and support staff, including recruitment, training, performance evaluations and scheduling.
• Responsible for managing the care center’s financial health and reporting to member physicians budgeting, billing, payroll and expenses.
• Ensure compliance with healthcare regulations, HIPAA standards and legal requirements.
• Accountable for patient care coordination by monitoring patient flow and satisfaction and implementing improvements to guarantee patient satisfaction.

Primary Duties:

• Maintains the care center’s physical environment, ensuring all equipment is functional, clean and to industry standards. Additionally, address any facility-related concerns in a timely manner.
• Audit inventory and manage the purchasing of medical and administrative supplies.
• Provide ongoing training for employees to ensure they are well-informed and up to date on industry standards, guidelines and laws.
• Manage physician and staff schedules by ensuring time off requests are processed in a timely manner, manage shift coverage and address any unplanned absence or tardiness.
• Review and prepare financial reports to present to member physicians for an overall financial health update.
• Respond to patient concerns and complaints in an empathetic, professional and timely manner.
• Implement initiatives to improve patient satisfaction and retention.
• Oversee accounts receivable and payable, resolving billing holds originating at the care center and submitting for payment.
• Respond to (patients/vendors/employees)

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Customer service skills in handling patient questions and concerns with professionalism, empathy and patience.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Ability to maintain strict confidentiality.
• Ability to document clinical services efficiently and effectively.
• Ability to work effectively with colleagues in a team environment and to collaborate with others.
• Ability to consistently maintain and convey a positive attitude and excellent customer service skills.

Work Environment

May require occasioonal after hours.

Work is performed in a professional healthcare setting.

This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment, minimum if at all.

Physical Demands

Ability to lift and move medical equipment and supplies up to 10 pounds

Education:

Bachelor’s degree in healthcare management or relevant field.

Experience

Experience: 5 years of experience in a senior practice management position.

Preferred experience: Management of an OB/GYN medical practice.

Please note:

Mid-Atlantic Women’s Care is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This job description is not intended to be inclusive of all responsibilities and duties, the needs of the division can change at any time.

The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.

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