Medical Assistant

NorthShore Health Centers; Lake Station (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

NorthShore Health Centers is seeking a Medical Assistant to support physicians in an ambulatory care setting in Indiana. The role involves taking vitals, preparing exam rooms, assisting with procedures, and documenting in the EHR.

You will perform lab tests, assist with minor procedures, and administer vaccines while maintaining sterile technique and following CLIA standards. Strong communication and teamwork are essential for patient comfort and safety.

Qualifications

• Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing preferred.
• Minimum two years of experience in a healthcare setting preferred.
• Able to analyze situations and apply appropriate policies and guidelines.

Responsibilities

• Assist providers during examinations and minor procedures.
• Take and document vitals, medical history, allergy information, and triage as needed.
• Prepare examination room and equipment; maintain sterile technique.
• Perform laboratory requisitions and in-house tests per CLIA; document results.
• Administer age-appropriate vaccinations and record in CHIRP database.
• Communicate procedures and treatments to patients; explain benefits and risks.

Skills

Interpersonal skills

Customer service

Problem solving

Critical thinking

Time management

Communication skills

Education

MA certification/licensure or RN/LPN license

Tools

Microsoft Office Suite

Job description

Summary/ObjectiveThe Medical Assistant assists NorthShore providers with treating patients and utilizing established NorthShore clinical guidelines. This position may have assignments in various specialties and is responsible for maintaining the clinical standards of care to help ensure that quality patient care is always provided. This role is expected to be both proficient and confident in all Northshore clinical competencies.Essential FunctionsPerforms ancillary tasks (weight, height, blood pressure, pulse, urinalysis, pregnancy tests, glucometer, etc.) and documents results in the patient’s EHR chart.Screens patients to obtain chief complaint, medical history, allergy information and documents in patient chart.Sets up examination room, prepares equipment and aids provider during examination and treatment of patient.Maintains awareness of comfort and safety needs of patients.Assists provider in minor procedures and ensures sterile techniques are followed.Completes all laboratory requisitions accurately and fully to ensure that all specimens are sent to the appropriate laboratory safely and expediently.Completes patient in-house laboratory testing requested by the provider, according to CLIA standards and guidelines, and records test results appropriately.Gives age-appropriate vaccinations, and records vaccination information into Indiana CHIRP database system.Explains procedures and treatments to patient to gain cooperation, understanding, and alleviate apprehension.Responds to life saving situations based upon clinical standards, policies, procedures, and protocol.Maintains stock, inventory and requisitions supplies, as needed.Sterilizes instruments and ensures that infection control policies are followed.Records and maintains accurate clinical information in the patient’s EHR chart.Contacts patients regarding lab results, and if abnormal, coordinates follow up appointment.Completes provider order log, sends patient reminder letters, if necessary, and tracks patient test results.Ensures appropriate follow up is completed on all provider reviewed results and consults.Completes the necessary competencies of staff by reviewing knowledge and technique and assisting with any deficiencies.Maintains top quality proficiencies across all training areas in daily work.Attends meetings and training sessions as required.Executes other assigned tasks as requested by management.*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion.CompetenciesPlanning and strategic foresightResponsible Decision Making and Problem SolvingIntegrity and accountabilityInnovation and creativityAdaptive and flexibleLeadership, teamwork, and conflict resolutionProfessionalism and work ethicEmpathyWork EnvironmentWork is performed in an ambulatory care environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.TravelTravel outside of Northshore locations will be rare for this position.Required Role QualificationsMinimum required education per state of Indiana/HRSACertified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensingPreferred Role QualificationsTwo years of experience working within a healthcare setting.Bilingual preferredRequired experience (if any)PhlebotomyRequired SkillsAbility to analyze situations and solve problems at strategic and tactical levelsExcellent interpersonal and customer service skillsAbility to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policiesAbility to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factorsPracticed at organization and planningEmploy Critical thinking and problem solvingMaintains composure and operates with emotional intelligenceEthical reasoning and decision-makingStrong attention to detailReceptive and responsive to feedbackExcellent verbal and written communication skillsTime management, prioritization, and sense of urgencyProficient with Microsoft Office Suite or related softwarePhysical, Visual, and Audible RequirementsPhysical RequirementsActivityOccasionally (1 -33%)Frequently (34-66%)Continuously (67-100%)SittingXWalkingXStandingXBendingXSquatting/CrouchingXClimbingXKneelingXTwisting/TurningXHand dexterity/Fine Motor ManipulationXLifting 0 – 50lbsXLifting 50+lbsXCarrying 0 – 50lbsXCarrying 50+lbsXPushing 0 – 300lbsXVisual & Audible Requirements – Employee mark an “x” for “YES” or “NO”ActivityYesNoCan see without corrective eyewearCan differentiate colors/see color differences clearlyCan hear without hearing assistanceI acknowledge that I may be exposed to infectious and contagious diseases.I acknowledge that I may be in contact with patients under a wide variety of circumstances.I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.I acknowledge that I may occasionally be subject to irregular working hours.I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.*Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.