Practice Manager

Summit Health Management; Kennesaw (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

VillageMD seeks a Practice Manager II to oversee day-to-day clinical operations across multiple practices, ensuring high-quality patient care and efficient workflow. Responsibilities include supervising Medical Assistants and front-desk staff, coaching teams, and supporting onboarding of new Village Medical clinics while partnering with clinical leads and providers to promote value-based care.

Strong leadership, problem-solving, and communication skills are essential to drive service excellence

Qualifications

• Bachelor's Degree preferred, or 5 years of relevant experience in lieu of degree.
• 3 years minimum of clinical or leadership experience in primary care or similar practice setting.
• 3 years of direct supervisory experience required.
• Experience managing large clinics with 6-15 providers preferred.

Responsibilities

• Oversee day-to-day clinical operations across multiple practices, ensuring high-quality patient care and efficient workflow.
• Supervise Medical Assistants and Patient Reception Specialists; facilitate ongoing staff training and development.
• Assist providers in patient care and promptly resolve emergent clinical issues.
• Lead recruitment, selection, and onboarding for clinical positions with Talent Acquisition.

Skills

Leadership

Clinical experience

Education

Bachelor's Degree or equivalent experience

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Practice Manager II facilitates the day-to-day clinical operations across multiple practices, including managing patient, staff, and provider interactions and maintaining a service-based approach to issue resolution. Leveraging strong practice management experience, this leader collaborates with Clinical Leads and providers to promote the highest standards of quality of patient care by appropriately resolving issues at the practice level. The Practice Manager proactively provides support and training to staff, while encouraging their abilities to effectively address triage calls and service recovery.

How You Will Get Things Done

• Ensure the practice’s performance in effective value-based care, including completion of AWVs, care gap closures, accurate coding capture, Key Performance Indicators (KPIs), appropriate access and follow-up for patients, and executing against the Practice Operating Plan
• Oversee all clinical support staff including Medical Assistants and Patient Reception Specialists and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands including proactive involvement in employee mentoring, coaching, and discipline
• Assist providers in the delivery of patient care and work with providers to resolve all emergent patient or clinical issues promptly
• In conjunction with Talent Acquisition, lead the recruitment, selection, and hiring process for clinical positions and oversee onboarding of new employees

How You Will Build Trust

• Educate and communicate with staff and providers on the "why" behind the importance of value-based care and ensure all members of the care team feel directly involved and accountable for providing high-quality care to patients
• Function as a key communication point within the practice and among providers
• Act as the initial point of escalation for any staff, provider, or patient concern
• Develop strong relationships with staff and leverage relationships to assist staff with understanding and interpreting organizational and clinical changes positively

How You Will Innovate

• Ensure appropriate orientation of new employees and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands
• Ensure clinical staff meetings and huddles are performed successfully
• Assist with the onboarding, launch, and integration of new Village Medical clinics

Experience to Drive Change

• Bachelor's Degree preferred, or 5 years of relevant experience in lieu of degree
• 3 years minimum of clinical or leadership l experience in primary care or similar practice setting.
• 3 years of direct supervisory experience required
• Previous experience managing large clinics and 6-15 providers preferred
• Previous value-based care experience preferred.

#WorkAtVillage

About Our Commitment

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Total Rewards at VillageMD

Participation in VillageMD’s benefit platform includes

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.